Guide Five9 Intelligent Virtual Agent Solution Guide
Discover how Intelligent Virtual Agents are going to be the most powerful asset in your contact centre
What's In the Guide?In such a competitive market, it’s no secret that businesses are having to find new ways to keep up with evolving customer needs.
To keep up with customer expectations and increased demand, more and more businesses are adopting AI-powered intelligent virtual agents (IVAs) to provide immediate service and faster resolution to customers - allowing human agents to handle more sensitive queries.
In this guide we will cover:
- The impact of consumer demand
- Common IVA use cases and cost benefits
- How Five9 IVAs make it easy to leverage the latest conversational AI
- How Five9’s code-free tools and suite of pre-packaged self-service applications streamline the IVA deployment process