OneFamily, the modern mutual that counts one in 12 UK families as its customers, is set to invest £1.5 million over four years in the latest state-of-the-art communications technology as part of its ongoing mission to stay at the forefront of agent support.
With more than £7 billion of assets under management and one of the UK‘s largest mutual insurers, it has appointed Onecom Communications, based in High Wycombe, to develop and implement the cutting-edge initiative following an exhaustive tender process.
We chose Onecom Communications because they are the UK’s leading cloud-based business communications provider and we need a partner at the forefront of technology to make sure we stay ahead of the game. This allows us to continue improving our service and to offer new ways for customers to communicate with us.
Steven Ferrari | OneFamily’s Operations Director
The end-to-end solution will be designed, implemented and managed by Onecom, who were selected based on their extensive technical and managed services capability in the financial sector with the service starting in September.
A unified communication and contact centre solution will be built on Mitel’s cloud-based platform and a knowledge management system developed that can be used by agents giving them far faster access to information, documentation and FAQs.
We are very proud to have been selected to work on such a strategic project in partnership with OneFamily. This again demonstrates our leadership in the financial sector for delivering business critical cloud communication services. OneFamily are a very exciting business, with clear plans for setting the standard for customer service and I am delighted that they have chosen Onecom as their trusted partner to help achieve this
Martin Flick | Chief Executive of Onecom Communications