Care Connect

The mission of Care Connect by Onecom is to revolutionise healthcare operations through cutting-edge cloud innovation and managed technologies, that enable practitioners to focus on what truly matters - patient care.

Introducing Care Connect

Care Connect sets itself apart through a fusion of unparalleled reliability, intuitive design, and seamless integration with existing healthcare systems. Unlike other services, Care Connect is crafted on a foundation of insight from the healthcare sector, tailored to meet the dynamic needs of modern practices. Offering a robust, cloud-based telephony solution, Care Connect ensures healthcare providers can deliver exceptional patient care while navigating the demands of digital transformation with ease.

Our commitment to innovation, coupled with real-time analytics and comprehensive support, positions Care Connect as the premier choice for practices looking to embrace the new NHS England compliance standards today.

Why is it necessary?

In general practice, telephony is crucial for delivering patient care and ensuring operational efficiency. However, telephony systems often fall behind the rapid pace of digital innovation, a challenge that became evident during the COVID-19 pandemic with the rise in remote communication needs.

The transition to a fully digital network by 2025, led by BT's move from the analogue PSTN to digital, presents a significant opportunity for general practices to upgrade their telephony through Internet Protocol (IP) technology.

Onecom's Care Connect is at the forefront of this shift, offering an IP-based, cloud-hosted telephony solution that integrates with clinical systems and transcends traditional limitations, ensuring efficiency, reliability, and security.

Care Connect equips practices to meet today's challenges and align to a digital future, staying at the forefront of patient care and operational excellence.

Onecom is the UK’s largest independent telephony and cloud solutions provider.

£180M turnover

650+ People

A multi-cloud managed business

12 UK Locations

Onecom is the UK’s largest independent telephony and cloud solutions provider.

£180M turnover

650+ People

A multi-cloud managed business

12 UK Locations

Key Functionalities

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Click to Dial

Allows healthcare staff to initiate calls directly from their computer, eliminating manual dialling to enhance productivity.

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Personalised SMS Updates

Offers practices an automated method to share pertinent information with patients as they wait in queue. This proactive approach can eliminate the necessity for direct interaction with a receptionist, reducing call volumes effectively.

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Callback Fuctionality

Offers patients the convenience of being called back, reducing wait times and enhancing satisfaction.

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Clinical System Integration & Patient ID Screen Pop

The integration of Patient ID (Caller ID) and Screen Pop-Up features enhances patient interactions by instantly displaying caller information as patients contact the practice, facilitating a personalised and informed response.

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Needs Requirement Routing

Incoming calls are intelligently triaged by analysing specific patient and practice needs, ensuring urgent needs are prioritised.

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In-App Control

Users can manage calls, access reports, and adjust settings from any location, ensuring that healthcare teams can maintain high service levels, irrespective of their physical presence at the practice.

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Reporting & Call Classification

Detailed analytics and call categorisation for insightful management of patient interactions.

Benefits of Care Connect

For Patients
For Practices
For the NHS

Enhances patient experience with automated call routing, reduced wait times, and satisfaction.
Strengthens care continuity with intelligent call redirection, guaranteeing patients connect promptly with the right care provider for seamless and efficient healthcare services.
Keeps patients engaged with real-time updates via in-queue SMS messages for informed waiting.
Promotes patient-centric care through tailored communication channels based on individual needs.

Enhances user experience by streamlining phone system operations, improving efficiency and user satisfaction.
Elevates operational flexibility, enabling efficient remote and hub working models.
Effectively manages high call volumes, supporting an increase in telephone consultations.

Facilitates the integration of primary and social care, streamlining patient management.
Generates considerable cost savings and enhances the analysis of patient interaction data.
Promotes the advancement of GP telephony and IT services, positioning practices at the forefront of technological innovation.

For Patients
- Enhances patient experience with automated call routing, reduced wait times, and satisfaction.
- Strengthens care continuity with intelligent call redirection, guaranteeing patients connect promptly with the right care provider for seamless and efficient healthcare services.
- Keeps patients engaged with real-time updates via in-queue SMS messages for informed waiting.
- Promotes patient-centric care through tailored communication channels based on individual needs.
For Practices
- Enhances user experience by streamlining phone system operations, improving efficiency and user satisfaction.
- Elevates operational flexibility, enabling efficient remote and hub working models.
- Effectively manages high call volumes, supporting an increase in telephone consultations.
For the NHS
- Facilitates the integration of primary and social care, streamlining patient management.
- Generates considerable cost savings and enhances the analysis of patient interaction data.
- Promotes the advancement of GP telephony and IT services, positioning practices at the forefront of technological innovation.

EFFICIENCY AT ITS BEST

Does your practice need help switching to digital telephony?

If you are uncertain about switching over to digital telephony, schedule a meeting with our dedicated Care Connect team to discuss your options today.

Find out how modern digital telephony solutions can benefit your practice and enhance patient care.

Click to dial
Personalised SMS Updates
Callback functionality
Clinical system integration
Patient ID Screen Pop
Needs requirement routing