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Why is it necessary?


In general practice, telephony is crucial for delivering patient care and ensuring operational efficiency. However, telephony systems often fall behind the rapid pace of digital innovation, a challenge that became evident during the COVID-19 pandemic with the rise in remote communication needs.

The transition to a fully digital network by 2025, led by BT's move from the analogue PSTN to digital, presents a significant opportunity for general practices to upgrade their telephony through Internet Protocol (IP) technology.

Onecom's Care Connect is at the forefront of this shift, offering an IP-based, cloud-hosted telephony solution that integrates with clinical systems and transcends traditional limitations, ensuring efficiency, reliability, and security.

Care Connect equips practices to meet today's challenges and align to a digital future, staying at the forefront of patient care and operational excellence.

 

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"An average-sized practice of 10,000 patients often receives more than 100 calls in the first hour every Monday” – NHS England​

 

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Onecom is the UK’s largest independent telephony and cloud solutions provider.

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£180M turnover

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650+ People

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A multi-cloud managed business

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12 UK Locations

Untitled design (5)-1

 

Onecom is the UK’s largest independent telephony and cloud solutions provider.

1-Jan-31-2024-09-45-04-8554-AM

 

£180M turnover

2-Jan-31-2024-09-45-04-8272-AM

 

650+ People

3-Jan-31-2024-09-45-04-9592-AM


A multi-cloud managed business

4-Jan-31-2024-09-45-04-8354-AM

 

12 UK Locations

Key Functionalities

Allows healthcare staff to initiate calls directly from their computer, eliminating manual dialling to enhance productivity.

Offers practices an automated method to share pertinent information with patients as they wait in queue. This proactive approach can eliminate the necessity for direct interaction with a receptionist, reducing call volumes effectively.

Offers patients the convenience of being called back, reducing wait times and enhancing satisfaction.

The integration of Patient ID (Caller ID) and Screen Pop-Up features enhances patient interactions by instantly displaying caller information as patients contact the practice, facilitating a personalised and informed response.

Incoming calls are intelligently triaged by analysing specific patient and practice needs, ensuring urgent needs are prioritised.

Users can manage calls, access reports, and adjust settings from any location, ensuring that healthcare teams can maintain high service levels, irrespective of their physical presence at the practice.

Detailed analytics and call categorisation for insightful management of patient interactions.

 

"One of the main reasons for missed appointments is financial difficulties, with patients unable to get to their appointments or being unable to take time off work" –​ British Journal of General Practice

Benefits of Care Connect

 

  • For Patients

  • For Practices

  • For the NHS

  • Enhances patient experience with automated call routing, reduced wait times, and satisfaction.

  • Strengthens care continuity with intelligent call redirection, guaranteeing patients connect promptly with the right care provider for seamless and efficient healthcare services.

  • Share pertinent information with patients via in-queue SMS to reduce call volumes and ensure quicker patient query resolution.

  • Promotes patient-centric care through tailored communication channels based on individual needs.
  • Enhances user experience by streamlining phone system operations, improving efficiency and user satisfaction.

  • Elevates operational flexibility, enabling efficient remote and hub working models.

  • Effectively manages high call volumes, supporting an increase in telephone consultations.
  • Facilitates the integration of primary and social care, streamlining patient management.

  • Generates considerable cost savings and enhances the analysis of patient interaction data.

  • Promotes the advancement of GP telephony and IT services, positioning practices at the forefront of technological innovation.
  • For Patients
    • Enhances patient experience with automated call routing, reduced wait times, and satisfaction.

    • Strengthens care continuity with intelligent call redirection, guaranteeing patients connect promptly with the right care provider for seamless and efficient healthcare services.

    • Share pertinent information with patients via in-queue SMS to reduce call volumes and ensure quicker patient query resolution.

    • Promotes patient-centric care through tailored communication channels based on individual needs.
  • For Practices
    • Enhances user experience by streamlining phone system operations, improving efficiency and user satisfaction.

    • Elevates operational flexibility, enabling efficient remote and hub working models.

    • Effectively manages high call volumes, supporting an increase in telephone consultations.
  • For the NHS
    • Facilitates the integration of primary and social care, streamlining patient management.

    • Generates considerable cost savings and enhances the analysis of patient interaction data.

    • Promotes the advancement of GP telephony and IT services, positioning practices at the forefront of technological innovation.
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EFFICIENCY AT ITS BEST

Does your practice need help switching to digital telephony?

If you are uncertain about switching over to digital telephony, schedule a meeting with our dedicated Care Connect team to discuss your options today. 

 

Find out how modern digital telephony solutions can benefit your practice and enhance patient care.

  • Click to dial
  • Personalised SMS Updates
  • Callback functionality
  • Clinical system integration
  • Patient ID Screen Pop
  • Needs requirement routing