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The Onecom Blog

Introducing the new Samsung Galaxy S24 FE: a new era of business is here

Introducing the new Samsung Galaxy S24 FE: a new era of business is here

Onecom News

The newest productivity-boosting smartphone from Samsung has arrived - meet the Samsung Galaxy S24 FE. Upgrade to a new era of business, now available to[…]

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Wake Up Call to Insider Threats: Lessons from the UK’s Recent Railway Wi-Fi Breach

Wake Up Call to Insider Threats: Lessons from the UK’s Recent Railway Wi-Fi Breach

Onecom

A recent cyber-attack on public Wi-Fi at 19 UK railway stations exposed a concerning vulnerability: insider threats. Hackers displayed disturbing messages[…]

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New Ofcom Regulations for Mobile Roaming: Key Changes You Need to Know

New Ofcom Regulations for Mobile Roaming: Key Changes You Need to Know

Onecom , ,

Starting on 1 October 2024, Ofcom introduced new mobile roaming regulations that will impact mobile service providers and their customers.

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Exploring the Future of CX: Insights from Zoom’s CX Summit 2024

Exploring the Future of CX: Insights from Zoom’s CX Summit 2024

Onecom , ,

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Leveraging Customer Interaction Analytics for Enhanced Workforce Management (WFM)

Leveraging Customer Interaction Analytics for Enhanced Workforce Management (WFM)

Onecom , , ,

Effective workforce management is crucial for the success of contact centres. This encompasses optimising agent performance, improving training and[…]

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Maximising ROI with Customer Interaction Analytics in Contact Centres

Maximising ROI with Customer Interaction Analytics in Contact Centres

Onecom , , ,

Customer interaction analytics is a game-changer for contact centres, providing actionable insights from every customer interaction. By harnessing[…]

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