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Category Archive

Below you'll find a list of all posts that have been categorized as “contact centre

Financial Services: Mastering Consumer Duty Compliance in Contact Centres

Financial Services: Mastering Consumer Duty Compliance in Contact Centres

Onecom , , ,

The introduction of Consumer Duty regulations in the financial services sector marks a significant shift towards prioritising customer interests and[…]

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Maximising Efficiency & ROI in Your Contact Centre: Automated Post-Call Transcription with Five9's Agent Assist

Maximising Efficiency & ROI in Your Contact Centre: Automated Post-Call Transcription with Five9's Agent Assist

Onecom , , ,

In today’s customer service landscape, where every interaction can make or break customer loyalty, finding innovative ways to enhance operational[…]

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Agent Empowerment Unleashed: Revolutionising Contact Centres

Agent Empowerment Unleashed: Revolutionising Contact Centres

Onecom , , , ,

In the dynamic world of contact centres, where customer experience reigns supreme, the vital role of empowered agents becomes a game-changer.[…]

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Intelligent Insights: Transforming Contact Centres with CCaaS Analytics and AI - Join Our Exclusive Webinar!

Intelligent Insights: Transforming Contact Centres with CCaaS Analytics and AI - Join Our Exclusive Webinar!

Onecom News , , , , ,

This webinar will explore the revolutionary impact of Contact Centre as a Service (CCaaS) analytics enhanced by artificial intelligence (AI). Attendees[…]

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Amplifying Business Success Through the Power of Customer Feedback

Amplifying Business Success Through the Power of Customer Feedback

Onecom ,

As CX leaders, monitoring and measuring your customer feedback is not just a box to check, but a strategic imperative that can spark significant growth[…]

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How Five9 & Zendesk Connect Technology, Teams and Customers to Create Seamless Customer Journeys

How Five9 & Zendesk Connect Technology, Teams and Customers to Create Seamless Customer Journeys

Onecom , , , , ,

New rules of contact centre customer service

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