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Category Archive

Below you'll find a list of all posts that have been categorized as “contact centre

From Patient Communication to Care Coordination: The Contact Centre's Role

From Patient Communication to Care Coordination: The Contact Centre's Role

Adam Green , , ,

Healthcare contact centres play an integral role in the communication between patients, healthcare providers, and other stakeholders. Currently, the[…]

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Revolutionise Your Contact Centre: Unlock the Power of Agent Engagement and Empowerment - Join Our Exclusive Webinar!

Revolutionise Your Contact Centre: Unlock the Power of Agent Engagement and Empowerment - Join Our Exclusive Webinar!

Onecom News , , , ,

In today's fiercely competitive business landscape, delivering an exceptional customer experience (CX) is paramount and serves as a key differentiator.[…]

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Financial Services: Mastering Consumer Duty Compliance in Contact Centres

Financial Services: Mastering Consumer Duty Compliance in Contact Centres

Onecom , , ,

The introduction of Consumer Duty regulations in the financial services sector marks a significant shift towards prioritising customer interests and[…]

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Maximising Efficiency & ROI in Your Contact Centre: Automated Post-Call Transcription with Five9's Agent Assist

Maximising Efficiency & ROI in Your Contact Centre: Automated Post-Call Transcription with Five9's Agent Assist

Onecom , , ,

In today’s customer service landscape, where every interaction can make or break customer loyalty, finding innovative ways to enhance operational[…]

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Agent Empowerment Unleashed: Revolutionising Contact Centres

Agent Empowerment Unleashed: Revolutionising Contact Centres

Onecom , , , ,

In the dynamic world of contact centres, where customer experience reigns supreme, the vital role of empowered agents becomes a game-changer.[…]

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Intelligent Insights: Transforming Contact Centres with CCaaS Analytics and AI - Join Our Exclusive Webinar!

Intelligent Insights: Transforming Contact Centres with CCaaS Analytics and AI - Join Our Exclusive Webinar!

Onecom News , , , , ,

This webinar will explore the revolutionary impact of Contact Centre as a Service (CCaaS) analytics enhanced by artificial intelligence (AI). Attendees[…]

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