Category Archive

Below you'll find a list of all posts that have been categorized as “contact centre

How Housing Associations can improve the tenant experience with cloud technology

How Housing Associations can improve the tenant experience with cloud technology

Onecom , , , , ,

Housing Associations are under constant pressure to deliver for their tenants and keep costs down, and traditional ways of working and storing information[…]

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6 business benefits of Contact Centre as a Service (CCaaS)

6 business benefits of Contact Centre as a Service (CCaaS)

Onecom , ,

Managing a call centre and keeping customers happy can be challenging. However, the good news is that you can make things easier with a Contact Centre as[…]

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Creating Flexibility with CCaaS

Creating Flexibility with CCaaS

Onecom ,

The effects of COVID-19 lockdown have created an unprecedented crisis for many customer-facing operations in recent months, who have struggled to maintain[…]

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New Resource: How AI & the Cloud Can Advance Your Contact Centre Ebook

New Resource: How AI & the Cloud Can Advance Your Contact Centre Ebook

Onecom , ,

Contact centres are evolving. They've had to adapt to our new ways of communicating, offering an omnichannel approach that allows customers to reach out[…]

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Virtual Call & Contact Centre Expo Recap: Building an Agile CX and AI Strategy

Virtual Call & Contact Centre Expo Recap: Building an Agile CX and AI Strategy

Onecom , , ,

Recently, for the first time ever, the Call & Contact Centre Expo launched virtually, and as always Olive was on-hand to present the latest in[…]

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New Webinar: A Practical Guide to Building an Agile CX & AI Strategy

New Webinar: A Practical Guide to Building an Agile CX & AI Strategy

Onecom , , ,

 At a time when customer experience is more important than ever, some organisations are struggling to implement an overarching strategy that is consistent[…]

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