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Category Archive

Below you'll find a list of all posts that have been categorized as “contact centre

5 reasons to invest in a single UCaaS and CCaaS solution

5 reasons to invest in a single UCaaS and CCaaS solution

Onecom , , , ,

Cloud services have grown into immensely powerful tools for communicating, often bringing together several tools, including social media, live chat and[…]

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OneSPARKS Podcast Episode 6: How  Experience Communications as a Service can Improve your Strategy

OneSPARKS Podcast Episode 6: How  Experience Communications as a Service can Improve your Strategy

Onecom , , ,

OneSPARKS final episode this year! Episode 6 of series 1 draws to a close for 2021. Experts Oli Caudwell, Strategic Acquisitions Manager at Onecom, and[…]

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Five trends we’ve spotted in retail and the omnichannel experience

Five trends we’ve spotted in retail and the omnichannel experience

Onecom , , ,

It’s been a rocky time for retail but after the major disruption of the pandemic, the future looks brighter. During that time, buying habits have changed[…]

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How SD-WAN technology is transforming the retail industry

How SD-WAN technology is transforming the retail industry

Onecom , , ,

As they face the challenges of a post-Covid world, retailers are increasingly under pressure to deliver the best possible experiences for their customers.[…]

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How charities can make the most of digital technology

How charities can make the most of digital technology

Onecom , , ,

According to a study by Tech Trust, 59% of UK charities still do not have a digital strategy in place. That may not be a surprise, considering the charity[…]

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How Housing Associations can improve the tenant experience with cloud technology

How Housing Associations can improve the tenant experience with cloud technology

Onecom , , , , ,

Housing Associations are under constant pressure to deliver for their tenants and keep costs down, and traditional ways of working and storing information[…]

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