AI contact centre solutions
AI made simple.
- Speech & sentiment recognition
Empower customer self-service
Interactive voice response
- Natural language processing
AI made simple.
Choose from a range of voices with advanced text-to-speech technology.
Resolve issues faster, reduce churn, and use customer data to analyse each interaction.
AI continuously learns and improves as you scale it up.
No matter the budget, we have an AI solution for you.
AI isn’t the stuff of sci-fi, it lives alongside us. It helps us be more efficient, improves accuracy, and drives better business outcomes. Our fully automated intelligent virtual agents (IVAs) deliver reliable service and support 24 hours a day.
In its simplest form, AI can chat with customers and handle basic queries to save time for your agents. If a query is too complex, they seamlessly hand the customer and the full context of their discussion to an agent. But it doesn’t stop there. We can build AI solutions to suit a range of operational scenarios.
Natural language processing (NLP) uses human dialogue, whether spoken or written to provide the best resolution for a customer. NLP and speech recognition understand customers accurately by using intent prediction and sentiment analysis, to provide the most appropriate resolution.
Intelligent virtual agents (IVAs) are automated, self-service applications. They offer service and support 24 hours a day. They use AI and machine learning to have conversations with customers and handle basic queries, which saves your agents’ time. If a query becomes too complex, they seamlessly hand the customer and a full log of the chat to a human agent who can take things from there.
Enhance customer self-service and reduce customer wait times. With features like visual IVR, estimated wait time, callback options, texting options, and visual forms and surveys - customers are able to take control of how and when they engage with you.
Enable customer self-service with AI-powered chatbots. Chatbots are able to retain and understand customer context so are able to answer commonly asked questions quickly and accurately, saving your agent's time and business money.
Artificial intelligence helps your agents to focus on the customer. Automated transcriptions and call summaries mean they spend less time capturing information and more time helping your customers.
Generate real-time results without data scientists or business analysts.
We use best-in-class speech recognition and natural language processing.
Call transcriptions and summaries are accurate, consistent, and detailed.
Coaching and knowledge sharing teach your agents to be more effective.
Customers are increasingly looking for self-service options to find quick and easy solutions to their problems. Bring that capability to your contact centre with our automated AI solutions.
Book a call with our team today to explore the possibilities.