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Onecom Terms and Conditions

Your contract with Onecom is made up of the General Terms together with the applicable Product Terms (being the Service Terms for any Service you take and/or the Equipment and Software Terms where you purchase Equipment or Third Party Software), the Order Form, and any other documents expressly incorporated. Earlier versions of these documents (and the Mobiles, Solutions, Individual User, Goods, and Equipment Purchase Terms which they replaced) can be found in the Archive section below.

  • General Terms

  • Product Terms

  • Acceptable Use Policy

  • Subsidy Terms

  • OneCloud

  • Gradwell Legacy Terms

  • Price Guide

  • Archive

General Terms - Business

General Terms - Personal Use

Service Terms

Equipment and Software Terms

Business Solutions Terms

Please note that as of 3rd March 2025 the Business Solutions Terms and Conditions were replaced with the General Terms and the applicable Service Terms.

Business Mobiles Terms

Please note that as of 3rd March 2025 the Business Mobiles Terms and Conditions were replaced with the General Terms and the applicable Service Terms.

Service Terms


Equipment Purchase Terms

IT Managed Service Terms

General Terms

Individual User Mobile Terms 

Please note that as of 3rd March 2025 the Individual User Mobile Terms and Conditions were replaced with the General Terms and the applicable Service Terms.

Individual User Fixed Line and Broadband Terms

Please note that as of 3rd March 2025 the Individual User Fixed Line and Broadband Terms and Conditions were replaced with the General Terms and the applicable Service Terms.


Purchase of Goods Terms

 

Subsidy Terms

 

Equipment and Software Terms

 

Acceptable Use Policy