Cloud Contact Centre Solutions
Deliver simply brilliant customer experiences with OneContact's innovative cloud contact centre solutions
Modern contact centres focus on the needs of their customers and provide the highest level of personalised service. Take your customer experience strategy to the next level with the latest cloud-based contact centre solutions from Onecom. Integrated by us and managed from a single cloud portal, staying in touch with your customers has never been easier.
Easily monitor inbound call activity, with barge-in and emergency escalation available when needed. Intelligent call distribution ensures calls are answered efficiently and get through to the right people.
Support customers 24/7 with automated, self-service bots. They’re seamlessly integrated into the customer journey, freeing up time for your agents to deal with higher-priority tasks.
Let your customer talk to you their way without hurting their experience. Unify email, web chat, voice call, and SMS to make every customer interaction seamless.
Change the way you visualise and act on contact centre metrics. Monitor performance and get actionable insights that support operational and strategic goals.
Make every customer experience count and support your frontline teams with the latest cloud technology. We work in partnership with you to make your digital transformation easy and hassle-free.
Simply arrange a call, tell us about your needs, and see how far your business can go.