Whether you call it Hosted Voice, Hosted Telephony or VoIP (Voice Over Internet Protocol), internet-based call systems are becoming standard in many businesses.
VoIP is nearly identical in operation to a traditional PBX, but rather than using onsite hardware, calls are routed via the internet. It’s ideal for supporting your remote or hybrid workforce, where staff can take calls as if they were sat at their desk in the office. All without costly call forwarding to mobile phones.
Ultimately the choice between VoIP or onsite will come down to your business needs, but in almost every case, hosted VoIP will be a good fit. Here’s why:
Lower cost per call
VoIP is best known for how cheap it is to make a call. Those low costs are due to the fact that VoIP uses your existing internet connection. This goes for international calls as well as domestic. The only new charge you have to think about is the monthly price of the hosted VoIP service you use, your team members are free to make as many calls as they want to, to each other. Compare this to traditional landlines that require hardware like wires, installation and expensive phone bills!
Work from anywhere
With hybrid working expected to become the new normal for working practices once ‘stay at home’ advice is relaxed, businesses need staff to be able to communicate wherever they are located.
A phone solution like VoIP will likely come with an app that allows you to make calls on your mobile phone, laptop, and even tablet. This means you can work from anywhere with an internet connection. That way, even if you cannot see colleagues and clients in person, your team can operate at full capacity and productivity levels, even if you’re not physically together. And in many cases team members will be able to keep a single number, regardless of travel or moving from one workspace to another, easy!
Scale it up as you grow
The number of people in your business can go up or down, but scaling up or down accordingly isn’t that easy with a regular telephone system. You have to purchase a handset or a dedicated physical line, which gets expensive. This often results in the need to use clumsy workarounds, like sharing phone sets between users.
With VoIP, scalability is not only easily available, but is also good for keeping your costs low. All you have to do is ask your service provider to add more lines when your team is increasing or remove a line when someone moves on. At any given point of time, you’ll only be paying for what you are currently using.
In other words, VoIP systems can grow comfortably alongside your business, no matter what your size.
Packed with features
Calling is more fun with VoIP phone systems, because these phone systems are often accompanied by a variety of attractive features. Call waiting, call transferring, voice recognition, call forwarding, voicemail, caller ID, call blocking, automatic call distribution, etc. are just some of the many features that you may get to choose from, in your hosted VoIP service.
VoIP systems are feature-rich solutions that enable employees to operate as if they were in the office, even when they’re not. You can send voicemails to instant messaging or emails if the intended recipient isn’t available at the moment. It’s easy for organisations to centralise VoIP communication for better coordination. Other features include mobile integration, auto attendant, advanced call routing, conferencing, and call recording.
Given the fact that VoIP is a technology based on the Internet, its integration with your normal business apps and software can be easily achieved. You could combine VoIP with your email system, and be able to place calls through the email system itself or even with your CRM system, that way you can merge call records of a customer into the customer’s profile.
VoIP also works well with Microsoft Teams so that users can make and receive regular telephone calls either with their Teams app or with physical telephones. You can schedule online meetings, chat to your co-workers and communicate easily between staff and customers. There are options to create a private or group chat whilst sharing files.
Reliable and ready for ISDN switch off
In 2025, the UK’s ISDN network will be turned off. This means traditional telephone lines are being switched off, and more businesses will need to move to VoIP, so now is the time to set up your business with a digital phone line.
For a more in-depth overview about the 2025 switch off, what it means for your business, and whether to make the switch earlier with a possible cost saving, read our ISDN switch off page.
To find out more about how VoIP can transform your business, speak to one of our experts, contact us here