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Teams Phone Mobile

Seamlessly unify your internal and external communications within the Microsoft Teams platform – fully integrated with your mobile device and powered by our award-winning network.

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User
Experience

Benefit from a single voicemail with transcription, unified call history, and real-time visibility of mobile users on calls within Teams.

Improved
Flexibility

Switch seamlessly between mobile and Teams calls, collaborate on the go, and avoid roaming charges by dialling through the Teams app.

Call Quality & Reliability

Calls use the device’s native dialler for a more intuitive experience, and if Teams goes down, communication continues seamlessly over the mobile network.-

Security

Calls run through the Vodafone network while remaining fully integrated with Teams policies and settings. Administrators retain full oversight and compliance via the Teams admin centre.

Your teams: Secure. Unified. Productive. Mobile.

Microsoft Teams Phone Mobile is the latest way to add external call functionality to Microsoft Teams, using Vodafone's connectivity. It allows you to use the same mobile phone number for both standard voice calls over Vodafone's network, and move calls to the Teams app if required. It’s one mobile number and one single identity, provided by one trusted supplier. ​

Experience the benefits of connecting all your internal and external calls through Microsoft Teams:

Secure and Compliant

Enjoy peace of mind with a secure platform that adheres to regulatory standards, enforcing security policies regardless of where a call is initiated.

Cost Savings

Consolidate landline and mobile connectivity into an all-in-one mobile experience with a single number that works across devices.

Enhanced Productivity

Save time and increase productivity by seamlessly integrating team calls and mobile calls, all on the Nation's Network - with no juggling of apps.

Benefits of Partnering with Onecom

When you choose Onecom as your provider for Teams Phone Mobile, you unlock a suite of exclusive enhancements that are not available anywhere else. These additional services are uniquely overlaid by Onecom, offering expanded capabilities that gobeyond the standard solution, designed to optimise communication, support compliance, and provide actionable insights.

Call Recording

Onecom offers fully integrated call recording solutions tailored for businesses with regulatory, training, or quality assurance needs, this functionality is not included natively with Teams Phone Mobile. Our service provides:

  • Automated recording of all inbound and outbound calls without user intervention
  • Secure encrypted storage to protect sensitive conversations
  • Compliance-ready retention to meet industry standards
  • User-friendly access to retrieve and playback recordings 
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Analytics and Reporting

While Teams Phone Mobile includes basic analytics, Onecom enhances this with advanced reporting overlays that give a deeper view into your business communications:

  • Real-time call quality monitoring for quick issue resolution
  • Comprehensive usage stats, including call volumes, durations, and user activity
  • Behavioural insights to identify training opportunities and adoption trends 
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Conversation Intelligence

Available through Onecom, conversation intelligence solutions add a powerful layer of insight to your communications,
going well beyond native Teams capabilities. These include:

  • Live transcription of conversations for immediate documentation
  • Sentiment analysis to assess tone and emotional context
  • Keyword tracking to surface recurring themes or compliance triggers

These services are only available as part of Onecom’s enhanced Teams Phone Mobile solution and cannot be accessed by
going directly to other mobile providers. By partnering with Onecom, you’re choosing a smarter, more powerful
communications platform tailored to your organisation’s needs.

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Call Recording

Onecom offers fully integrated call recording solutions tailored for businesses with regulatory, training, or quality assurance needs, this functionality is not included natively with Teams Phone Mobile. Our service provides:

  • Automated recording of all inbound and outbound calls without user intervention
  • Secure encrypted storage to protect sensitive conversations
  • Compliance-ready retention to meet industry standards
  • User-friendly access to retrieve and playback recordings 
shutterstock_2350459651

Analytics and Reporting

While Teams Phone Mobile includes basic analytics, Onecom enhances this with advanced reporting overlays that give a deeper view into your business communications:

  • Real-time call quality monitoring for quick issue resolution
  • Comprehensive usage stats, including call volumes, durations, and user activity
  • Behavioural insights to identify training opportunities and adoption trends 
shutterstock_2014536920 (1)

Conversation Intelligence

Available through Onecom, conversation intelligence solutions add a powerful layer of insight to your communications,
going well beyond native Teams capabilities. These include:

  • Live transcription of conversations for immediate documentation
  • Sentiment analysis to assess tone and emotional context
  • Keyword tracking to surface recurring themes or compliance triggers

These services are only available as part of Onecom’s enhanced Teams Phone Mobile solution and cannot be accessed by
going directly to other mobile providers. By partnering with Onecom, you’re choosing a smarter, more powerful
communications platform tailored to your organisation’s needs.

shutterstock_1528591826

Frequently Asked Questions

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a A

What if my mobile has no Signal?

No problem; TPM will call your team devices as long as they are online.

a A

Will I still receive Mobile calls if I’m on a Teams Call?

Yes, if TPM is set up to support this, users are empowered to configure their preferences.

a A

Can I make an external call when my Mobile is switched Off?

Yes, as long as Teams is online, you can still make and receive Mobile calls.

a A

Amending Horizon schedules

Take a look at the step-by-step PDF guide below which explains how you can easily update schedules for temporary closures.

a A

Do I get all the benefits of Teams?

Yes, you do, including the advanced features.

a A

Will TPM work abroad?

Yes, as long as Teams is online

a A

Will TPM work abroad?

Yes, as long as Teams is online

a A

Will my Mobile dialling restrictions now apply to Teams?

Yes, you can also apply further filtering in Teams Phone.

a A

Can I still use Direct Routing for national numbers?

Yes, using Connect4Teams with TPM provides a complete unified experience and consolidates the number. It's worth noting that national numbers do not share presence back to TPM.

a A

Do I need to enable all users?

No! You can enable TPM for as many users as you want.

a A

What happens if my mobile account is suspended?

TPM will stop working in the same way as your Mobile does.

a A

Will Call Forwarding still work?

Yes, but it recommended you do this through teams so you can forward to other Teams users and external numbers.

a A

Do I need to install Teams on Mobile for this to work?

The solution will work without the team's client, but installing the client for the full experience, including call history, is highly recommended.

a A

Will I still have Mobile (Visual) Voicemail?

No TPM unifies the voicemail experience into teams. Now you get one mailbox for Teams and Mobile calls, including transcription!

a A

Can I use advanced calling features like ring groups and time-of-day routing?

Yes, you can, your team admin can set this up. This is great for employees on the road and you wish to overflow to other departments.

a A

Are there any additional charges from Vodafone?

As the calling plan is linked to your mobile, all your mobile tariff additional charges apply in exactly the same way as if you made the calls via your mobile.

a A

What happens if I remove the TPM addon from my Tariff?

This user/ mobile number will stop working with teams and revert to a standard Mobile plan. Teams will work independently of your mobile also.

a A

If I receive a call to my national number via Connect4Teams, can I uplift that call to the mobile network?

No, only calls made to the mobile or natively to the Teams user can we uplifted to the mobile network. We recommend that the mobile workforce / hybrid users to move to their single number being their mobile.

a A

Can I enable call waiting?

Yes, you do this within the Teams admin centre by setting the Calling Policy Busy on Busy to off

Why Onecom and Vodafone?

Great customer experiences begin with an integrated, omnichannel contact centre that lets you interact in new ways. We bring our experience in cloud contact centre management to you, providing strategic consultation and support to help you keep in touch with your customers.

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We Help You Solve Problems

Solving customer issues faster builds loyalty. Increase your bottom line to drive more sales and revenue through dedicated a digital customer contact strategy.

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The Nation’s
Network

Empower Microsoft Teams Phone with a mobile network offering 99.999% uptime, exceptional reliability, robust coverage, and responsive support to keep you consistently connected.

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Simple, Manageable Support

Manage your customer service across all touchpoints, including voice, messaging, chat, social, email, and self-service from a single, cloud-based platform.

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Trusted Security and Reliability

Our commitment to investing in our network means you can easily move calls to the Teams app, experiencing high call quality and reassuring security with Microsoft Teams Phone Mobile.

Ready to revolutionise your business communications? Speak to Onecom

With Microsoft Teams Phone Mobile, powered by Vodafone and delivered by Onecom, you can unify mobile and Teams calling into one seamless experience. Whether you're in the office or on the move, enjoy crystal-clear call quality, unmatched reliability, and enterprise-grade security—all while cutting costs and improving flexibility. Give your team one number, one identity, and one powerful platform to stay connected and productive from anywhere.

Book a call today and discover how Teams Phone Mobile can transform the way you work.