SAMSUNG ELECTRONICS (UK) LIMITED

SAMSUNG S25 FAMILY + GALAXY BUDS3 PRO GWP PROMOTION

TERMS AND CONDITIONS

Participants agree to be bound by these terms and conditions (the “Terms and Conditions”). Any information or instructions published by the Promoter about the Promotion at https://samsungoffers.claims/buds3prooffer form part of the Terms and Conditions.

The Promoter

1. The Promoter is Samsung Electronics (UK) Limited, Samsung House, 2000 Hillswood Drive, Chertsey, Surrey, KT16 0RS (the “Promoter”).

Promotion Period

2. The Promotion will commence at 00:01 (BST) on the 16^th April 2025 and close at 23:59 (BST) on the 20^th May 2025 (“Promotion Period”).

Eligibility

3. To be eligible to participate in the Promotion you must be a lawful resident (aged 18+) (“Individual Participant”) of either the United Kingdom (including Isle of Man or Channel Islands) or the Republic of Ireland (“Territories”) or a business registered or operating in one of the Territories (“Company Participant”). For the avoidance of doubt, within these Terms and Conditions the term ‘Participant’ shall be taken to refer to both Individual Participants and Company Participants (and the applicable plural) unless stated otherwise.  
4. Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter. Sales staff at the Participating Retailers are eligible to participate so long as they have not received a staff discount on the Promotion Product, which will render the purchase ineligible for the Promotion.  
5. Network providers, retailers, distributors, resellers and any person who purchases a Promotion Product (defined below) for resale or otherwise not as the user of the Promotion Product, may not participate in this Promotion and is specifically excluded as a Participant.

Offer

6. Samsung is offering a promotion (the “Promotion”) whereby Participants will be eligible to claim one (1) free pair of Galaxy Buds3 Pro as listed in Table 1 below (the “Reward”) upon purchasing a new (i.e. not second hand, refurbished or ex-display) eligible smartphone within the S25 family listed in Table 1 (“Promotion Product”) from a retailer listed at Table 2 below (“Participating Retailer”), within the Promotion Period, subject to full compliance with these Promotion Terms and Conditions. Full details of the Reward are given at Table 1 below.

Table 1 – Promotion Products and Reward

Table 2 – Participating Retailers

7. Purchases must be made from a Participating Retailer to qualify. Purchases from auction websites (e.g. eBay) or from third party sellers on online retailers’ websites (e.g. Amazon Marketplace) are specifically excluded from this Promotion. Purchases from Amazon.co.uk must be sold and dispatched by Amazon UK directly (not Amazon EU or other non-UK branches).
8. Rewards are non-transferable and there is no cash alternative. In the event of unforeseen circumstances, the Promoter may substitute a Reward with another Reward of equivalent value at its own discretion.

Claims

9. After purchasing a Promotion Product from a Participating Retailer during the Promotion Period, Participants must visit https://samsungoffers.claims/buds3prooffer and complete the Claim form with their name, contact information, and other requested information including but not limited to the Promotion Product IMEI number, and their delivery address and submit it together with a scanned copy of their proof of purchase (a “Claim”). Participants will be required to upload an image of their IMEI1 number from the settings screen of the Promotion Product, and a photo displaying the IMEI1 number on the back of the Promotion Product (rather than the packaging). For the avoidance of doubt, the Promotion Product(s) must be purchased in order to be eligible for the Reward in this Promotion; Promotion Product(s) received for free or as part of a giveaway do not qualify.
10. Claims must be submitted between zero (0) and thirty (30) days after the date of purchase (“Claim Period”), meaning the final claim date for purchases made on the 20^th May 2025 is no later than 23:59 (BST) on the 20^th June 2025 (the “End Date”). Claims received after the End Date or otherwise not within the Claim Period will not be eligible for a Reward. For the avoidance of doubt, the date of purchase as stated on the applicable proof of purchase counts as day one (1).
11. Maximum of one (1) Reward per Promotion Product purchased, with a maximum of four (4) Rewards per household, and a maximum of two hundred and fifty (250) Rewards per Company Participant.
12. Participants will be sent an email to confirm their Claim has been received by the Promoter instantly upon entry of a Claim. Please note that Claim processing may take up to seven (7) days from the date of receipt of a Claim and Participants will be sent an email to confirm whether their Claim has been successful and validated (“Claim Validation”).
13. If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the Promoter’s customer service team by email at buds3prooffer@samsungoffers.claims or by phone UK (incl. CI & IOM): 0303 313 2968 or ROI: +353 1800 220 099 within seven (7) days of a Claim being submitted.
14. If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and SMS and offered the opportunity to provide the required information within seven (7) days. If no response is received within seven (7) days of the email and SMS, then the Claim shall be marked as invalid and the Participant will no longer be eligible to receive the Reward.
15. Claims that are incomplete or damaged will be deemed invalid. No responsibility is accepted by the Promoter for lost, delayed or damaged data which occurs during any communication or transmission of Claims.
16. Subject to making a valid Claim in accordance with these Terms and Conditions, the Reward will be dispatched via recorded delivery and accompanied by a despatch notification email, within forty-five (45) days of Claim Validation to the postal address provided in the Claim.
17. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.
18. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of purchase, as well as the identity, age and other relevant details of a Participant. In the event your information is linked to fraudulent claims or abuse of terms and conditions on previous promotions you will be unable to participate in this Promotion and your Claim will be rejected.
19. If a Participant returns a Promotion Product before submitting a Claim, the Participant must not make a Claim. If a Participant returns or cancels the delivery of a Promotion Product after submitting a Claim, the Claim will be invalid and the Participant must cancel the Claim immediately by calling the relevant telephone number at Condition 13 above. The Promoter reserves the right to check with Participating Retailers whether a Promotion Product has been returned and by submitting a Claim the Participant provides consent to the Promoter to do so.
20. Should you wish to raise a dispute regarding a Reward delivery, you must do so no later than thirty (30) days from the date the despatch notification described under Condition 16 above was sent to you.

Privacy and Data Protection

21. The Promoter’s use of any personal information submitted by the Participant shall be limited to communications about the Promotion and for managing the redemption process. The Participant hereby consents to its personal information being used for this purpose and confirms that it agrees with the Promoter’s privacy policy available at: samsung.com/uk/info/privacy.html. The Participant may withdraw consent to such use of personal information by writing to the Promoter or by using the opt-out process outlined in the Promoter’s privacy policy.
22. Other than as set out in these Terms and Conditions, the details and information provided by the Participant when entering the Promotion or claiming the Reward will not be used for any other purpose, nor shall they be passed to any third party.

General

23. The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure or other factors beyond the Promoter’s control.
24. The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the Terms and Conditions of the Promotion.
25. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or Claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Promotion.
26. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in the Terms and Conditions as being included.
27. By participating in this Promotion, you agree, to the maximum extent permitted by applicable laws, to release and hold the Promoter harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Promotion, including without limitation, awarding, acceptance, receipt, possession, use and/or misuse of the Reward. The above limitation of liability shall not apply to liability arising from fraud (including fraudulent misrepresentation), death or personal injury caused as a result of Promoter’s negligence.
28. The Promotion is governed by the law of England and Wales.