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Merger FAQs

Onecom Evolve Telecom Merger FAQs

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Why did Onecom acquire Evolve?

Evolve is a solid, progressive company that shares Onecom’s commitment to delivering innovative solutions and superb customer service. The opportunity to acquire Evolve makes solid business sense, consolidating two market-leading operations in an economic climate that remains challenging

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How will customers benefit from this integration?

Evolve customers will have access to a broader portfolio of world-leading products, enhanced customer service and highly competitive commercials.

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How will Evolve be integrated?

All business entities relating to Evolve Limited, including The Word, will be integrated and operate as Onecom Limited from 01 September 2017. Back-office functions have already been aligned to ensure complete readiness for integration.

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I am expecting a payment from Evolve, will I still receive it?

During August, payments to customers will continue to be made by Evolve. Payments due between 26-31 August 2017 will be held (whilst systems are aligned) and made by Onecom in September.

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I am a current Evolve customer. Will I need to sign a new contract for the supply of goods and services after integration?

No, all contracts signed prior to 31 August 2017 will continue to be valid with no changes to the terms and conditions.

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Will I be able to consolidate my Evolve and Onecom accounts?

Yes. The purchasing, service delivery and finance systems will share the same, single platform from the 01 September 2017. All existing Evolve accounts will become Onecom accounts.

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Will the Evolve renewals process be affected by the integration?

No. You will continue to renew your products and services as you’ve done previously.

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Will any of the Evolve product names change now that they are part of Onecom?

Yes. Evolve’s ‘Evolution’ and ‘Evolution Lite’ resource management application will become ‘CommsManager’ and ‘CommsManager Lite’.

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Will you change contact telephone numbers?

Eventually. All current Evolve and The Word telephone numbers will continue to function for the foreseeable future. The consolidation of all services will result in numbers changing, which will be notified.

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