Attention all CX leaders! We are delighted to announce our upcoming webinar, "Taking a Digital-First Approach to Customer Excellence", taking place on the 18th of May 2023 at 10 am BST.
This highly anticipated webinar will feature a panel of industry experts, including Thomas John, VP of Partner Sales from Five9, James Stubbs, Enterprise Sales Manager from Zendesk, and our very own Nick Beardsley, Enterprise Director at Onecom. Together, they will engage in a fireside chat, sharing valuable insights and experiences on revolutionising customer excellence through a digital-first approach.
Title: Embracing a Digital-First Approach to Customer Excellence
Date: 18th May 2023
Time: 10:00 am BST
Key Discussion Points:
- The Evolution of Digital Channels:
Explore the latest advancements in AI, automation, and analytics, and understand their impact in 2023. Discover how these technologies can enhance your customer experience and drive business growth.
- Setting Benchmarks/KPIs to Prove ROI on CX Investments:
Gain insights into measuring the return on investment (ROI) of your customer experience initiatives. Learn how to set meaningful benchmarks and key performance indicators (KPIs) to demonstrate the value of your CX investments.
- Optimising Contact Centre Performance:
Streamline agent workflows and improve contact centre performance. Discover strategies to enhance productivity, increase customer satisfaction, and drive operational efficiency.
- Intelligent Automation and the Move to Personalisation:
Explore the role of intelligent automation in delivering personalised customer experiences. Learn how to leverage automation technologies to create tailored interactions and build lasting customer relationships.
- New Market Factors: OpenAI (ChatGPT):
Dive into the impact of emerging market factors, such as OpenAI (ChatGPT), on customer experience. Understand how AI-powered chatbots and virtual assistants can enhance customer interactions and support your digital-first approach.
Don't Miss Out, Register Today!
This exclusive webinar presents a unique opportunity to learn from industry experts and gain a competitive edge in the evolving landscape of customer experience. By adopting a digital-first approach, you can drive customer satisfaction, boost operational efficiency, and position your business for success.
Secure your spot today by registering here.
Stay Ahead of the Game:
Embrace the digital revolution and stay ahead of the game by joining us for this enlightening webinar. Our panel of experts brings a wealth of knowledge and experience, equipping you with actionable insights and strategies to transform your customer excellence practices.
At Onecom, we are committed to empowering businesses with innovative communication solutions. Through this webinar, we aim to inspire and enable you to elevate your customer experience to new heights.
We look forward to welcoming you to this exciting webinar and embarking on a digital-first journey to customer excellence together. Don't miss out on this exclusive opportunity— register now!