Hendy Group decided to return to Onecom after receiving poor service from another supplier.
The customer challenge and objectives
After a period of time with Onecom, they were approached by another supplier with very competitive pricing. However, following a switch to this new supplier, The Hendy Group were let down from the start of their new contract.
How we approached the customer to provide the services
As soon as Hendy’s data contract was up for renewal, they immediately took the opportunity to re-engage with Onecom.