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About our cookies – supporting your informed choice

The VOX platform is built on infrastructure residing within the Gamma Telecom Ltd network, and the cookies are collected and managed by Gamma Telecom Ltd.

Cookies are small text files stored on your device when you access most Customer Portals on the internet.

Currently on the customer portal, cookies are used to help manage the Customer Portal, make the Customer Portals easier to use and support the provision of relevant information and functionality to you to improve your visitor experience, as well as provide information about how the Customer Portal is used to support keeping it is as up-to-date, relevant and as error free as possible.

By using the Customer Portal you agree to the use of cookies as described in this Cookie Policy.

Cookies set across the Customer Portal, set by Gamma Telecom Ltd or their 3rd party partners, can be in the form of session cookies (lasting only as long as your visit to the Customer Portal) or persistent cookies, and may use different technologies, such as JavaScript or Flash.

You can choose to manage the cookies we use on the Customer Portal through your internet browser settings at any time. For more information about how to do this, and about cookies in general, you can visit http://www.allaboutcookies.org. Certain cookies may be set as soon as you visit the Customer Portal, but you can remove them using your internet browser settings.

Please note that preventing cookies is likely to impact the functionality or performance of the Customer Portal, or prevent you from using certain services provided through it. If you choose to do so, we cannot guarantee access to the services provided through the Customer Portal or be sure how the Customer Portal will perform during your visit. Doing so will also affect the ability to update the Customer Portal to cater for user preferences and improve its performance.

If you have any further questions, would like any further clarification around the use of cookies or wish to discuss how we are embracing online privacy, please email us at privacy@onecom.co.uk.

Further Information

Further general information about cookies is available at http://www.allaboutcookies.org.

For further information about Google Analytics please see http://www.google.com/analytics/learn/privacy.html.

To prevent tracking by Google Analytics across all Customer Portals visit http://tools.google.com/dlpage/gaoptout.

What Are Cookies?

Cookies are tiny files that we place into a folder on your computer when you visit the customer portal.  They support the ability to customise and performance enhance your browsing experience.

We set out below information to assist your understanding of the cookies that are used.

Cookie Information

There are two types of cookies used which vary by the length of time they remain active:

Session Cookies

Set by a site, which are deleted when the visitor closes their browser.

Persistent Cookies

Set by a site, which are stored on the visitor’s device and expire on a given date.

Cookie Groupings

To make it easier for you to understand the way in which cookies are used, they have been grouped into the following categories. The category to which a cookie belongs can be seen in the table below under the heading ‘Reason for use of cookie’.

Your Visit

These cookies are used to ensure that your journey through the Customer Portal is smooth. They will typically remember what settings you have applied or any preferences that you have set so that they are not forgotten when you click through to a different screen.

User Preferences

These cookies are used to remember your individual preferences. On the Customer Portal this may include a variety of things such as the enabling of automatic form completion, or what you have selected before.

Analytics

The software which uses Analytics cookies is intended to provide an overview of traffic trends throughout the Customer Portal using such analytics software. These trends may include information such as your chosen browser, whether you are accessing using a smartphone or laptop, page views, session length, etc. No personal or identifiable information is collected or used.

How can I check if cookies are enabled?

Internet Explorer

  1. Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser. Settings above Medium will disable cookies.

Google Chrome

  1. Click on the menu icon near the top-right of your browser window and select ‘Settings’.
  2. On the ‘Settings’ screen, click ‘Show advanced settings…’.
  3. Now click the ‘Content settings…’ button. This will display your cookies settings. The first option ‘Allow local data to be set (recommended)’ should be selected.

Safari

  1. Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
  2. Click on ‘Security’, then ‘Accept cookies’ and select ‘Always’

Firefox

  1. Click on the menu icon near the top-right of your browser window and select ‘Options’.
  2. Select ‘Privacy’, and in the ‘History’ section the drop-down menu labelled ‘Firefox will:’ select ‘Remember History’ should be selected.

Other

There are a number of other browsers available that will all have their own unique way of setting cookies, for assistance with these individual browsers please refer to their help section.

Can I enable cookies on the Customer Portal but not on other sites?

It’s possible to only accept Cookies when you are on the Customer Portal by adding the web address to a ‘safe list’. Here’s how to do this in different browsers:

Internet Explorer

  1. Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab.
  2. Under the ‘Settings’ menu slide the bar to the top, so that ‘Block All Cookies’ is selected.
  3. Click the ‘Sites’ button and enter the web address in the ‘Address of Customer Portal’ bar, then select ‘Allow’.

Google Chrome

  1. Click on the menu icon near the top-right of your browser window and select ‘Settings’.
  2. On the ‘Settings’ screen, click ‘Show advanced settings…’.
  3. Now select ‘Block sites from setting any data’ then select the ‘Manage exceptions’ button.
  4. In the ‘Hostname Pattern’ field type the web address and ensure that the ‘Behaviour’ is set to ‘Allow’.

Safari

  1. Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option.
  2. Click on ‘Security’, then ‘Accept cookies’ and select ‘Only from site you navigate to’.

Firefox

  1. Click on the menu icon near the top-right of your browser window and select ‘Options’.
  2. In the first drop down menu labelled ‘Firefox will:’ select ‘Use custom settings for history’.
  3. Click the ‘Exceptions…’ button
  4. In the ‘Address of web site’ field type the web address and click ‘Allow’.

Other

There are a number of other browsers available that will all have their own unique way of setting cookie exceptions, for assistance with these individual browsers please refer to their help section.

Further Questions

If you have any questions or concerns about any of our cookies or policies, please feel free to email us at privacy@onecom.co.uk.