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Case Study

Age UK 

Learn about how Onecom and HMD, the home of Nokia phones, helped Age UK North Tyneside roll out a Sustainable Device Transformation to all employees.

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Age UK , the country's leading charity dedicated to helping everyone make the most of later life, is committed to providing services, care, and support at both national and local levels.

With a network of around 125 local facilities and over 250 shops, Age UK's reach spans most of the UK, powered by donations and an enthusiastic volunteer workforce. Established in 1972, Age UK North Tyneside Group has evolved into the largest local voluntary organisation in the borough, boasting an employee strength of approximately 320, supported by over 70 volunteers. Their mission revolves around delivering a diverse range of services for older people in North Tyneside. 

"Ensuring GDPR compliance for our mobile devices was a daunting challenge. Onecom's expertise and meticulous approach not only resolved this complex issue seamlessly but also provided us with the confidence that our sensitive data is well-protected. Their solution has proven invaluable in enhancing our operational security."

Michelle Adams
Group Chief Operating Officer, Age UK Tyneside


The Challenge

A recent appointment of a COO underscored the need for digital evolution at Age UK. The charity required a unified communications partner for a pivotal mobile project. However, internal resource limitations, a lack of mobile project expertise, and uncertainty about existing mobile contracts posed significant challenges. The previous vendor's inactivity in portfolio management created ambiguity around spend and project scope. Furthermore, implementing a new CRM system required mobile deployment for the entire 370-strong staff, demanding meticulous device management in compliance with GDPR regulations. 


The Solution

In close collaboration with Age UK, Onecom expertly addressed these challenges. By executing a seamless mobile port and introducing Nokia G22 handsets, sustainability was amplified in this digital transformation. Aligning with Age UK's ethos, the Nokia brand's eco-conscious narrative found resonance. A robust Vodafone tariff ensured cost stability amid anticipated data usage spikes. Onecom's OneCloud portal facilitated finance management, accurate reporting, and efficient asset oversight. 

Nokia G22 handsets empowered Age UK's workforce, reflecting the charity's sustainability commitment. For every device sold (a total of 370), a tree was planted, reaffirming Age UK's dedication to both service excellence and environmental preservation. Beyond mere mobile provision, the partnership with Onecom paved the way for future digital undertakings, leading to reduced costs, GDPR compliance, and operational efficiency. 

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What next?

The success of Age UK's mobile device rollout marks just the beginning of our partnership. Onecom is excited to continue supporting Age UK's digital journey by scoping out IT managed services. As a trusted partner, Onecom and committed to propelling Age UK North Tyneside toward greater digital advancements and operational excellence. 

Embracing a sustainable digital journey. 

"The Nokia G22 handsets provided by Onecom have been a game-changer for Age UK North Tyneside. Not only are they reliable and packed with features, but their sustainable design aligns perfectly with our organisation's values. The smooth mobile transfer to Vodafone, and intuitive management tools from Onecom, have significantly enhanced our daily operations. We appreciate the added benefit of planting a tree with every device sold, underscoring Age UK's commitment to the environment. Onecom's partnership has truly transformed our digital journey." 

Michelle Adams
Group Chief Operating Officer, Age UK Tyneside