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Onecom blog post

Cygnet Health Care selects Onecom to deliver a new managed cloud and enterprise mobility communications infrastructure

Nick Beardsley , , , ,

The UK’s leading national mental health provider, Cygnet Health Care has chosen High Wycombe based Onecom Communications, the leading cloud managed service provider to transform its communications infrastructure. Cygnet have awarded Onecom Communications with a multi-million pound, 5-year agreement to provide and support a fully integrated managed cloud telephony and enterprise mobility solution delivering a full set of Unified Communication capabilities which will deliver business efficiencies through improved communications in a further evolution of the services provided to their important and vulnerable clientele.

Cygnet provides a wide range of mental care services with a stated aim to; “serve, protect and offer sensitive and effective care to individuals suffering from a variety of mental health problems.” Cygnet employs a team of dedicated professionals within their 6,200 strong workforce across 108 UK sites.

Onecom’s consultancy team worked with Cygnet to understand their different operational and user requirements and created a set of tailored profiles, delivering users technology and services they need to perform their role in the most effective way. The managed service will deliver a set of consistent and innovative cloud based communication services to 3,000 users across all UK locations and enhanced mobile services to over 640 users.

Critical to their phase 1 requirement was a smooth, speedy and effective transition from their previous mobile provider, to the Vodafone Network, coupled with a dedicated support function and fully managed service across all technologies.

The Cygnet team work 24/7x365, and require speedy and responsive support at all times.

The Onecom team were delighted to be chosen to deliver and implement the solution and work in partnership to meet Cygnets requirement following a competitive bid process against stiff competition. The solution will be built on Mitel’s cloud-based platform as well as using Vodafone’s leading network capabilities and is incorporated into Onecom’s market changing Cloud Managed Service Platform (CMSP). The service brings together telephony, video, mobility and collaboration capabilities and will enable Cygnets employees to work and deliver enhanced services to their patients whilst working from any of their hospitals and/or remote locations.

Onecom and Cygnet have worked very closely throughout the whole design cycle phase and have developed strong relationships across many departments within both organisations to solidify the partnership. From the first demonstration of Mitel’s solution it was very quickly apparent that this would be the ideal platform for Cygnets complex needs and infrastructure requirements, underpinned by Onecom’s Vodafone Total Communications Provider status the Onecom solution proved a compelling proposition.

David Ewing, Group IT Director at Cygnet commented, “Our mission statement is to genuinely live and breathe our values, and it was important to us that we chose a partner with a strong cultural fit, that also have clear values in keeping with our own. Reducing cost and implementing a seamless transition were a standard expectation for us, but we wanted to work with a supplier that really understood our business challenges and can evolve technology to create opportunities to serve our staff and customers, with a focus on continual improvement leading to more efficient working practices and an enhanced communications strategy.”

David went on to say, “Not only did Onecom exceed all of the bid requirements, the efficiency and speed of execution of the transition was exceptional. The Onecom project team managed the mobile transition from beginning to end to an exceptional standard, and received accolades from multiple stakeholders across our user community. We are now focused on the cloud telephony rollout”.

Martin Flick, Onecom Chief Executive said “At Onecom our primary aim is to fully understand a client’s requirements, and provide cost effective, consistent, reliable and tailored communication solutions that are fit for purpose today, but are also adaptable and easily evolved to meet the growing need for Cloud based and Unified communications. We work with market leaders like Vodafone and Mitel to deliver solutions, and our strength is in our people, our expertise and our deep understanding of customer requirements. We bring to bear the benefit of working with global organisations like Vodafone, but with relevance on proximity to each individual customer’s requirements."

"We are delighted to be working with Cygnet, a market leader in their sector, to deliver and support such a critical service. I’m proud of what the Onecom team have already delivered and excited about what our two organisations can do together going forward to continually drive productivity, efficiency and value of money.”