In a world where people can customise their deliveries and track them in real time, it’s no wonder that patients now expect the same level of convenience and personalisation from their healthcare providers.
But for many organisations, outdated contact centre systems are holding them back, frustrating patients, overwhelming staff, and putting loyalty at risk.
Discover how Onecom and Five9 customer Doctor Care Anywhere transformed their patient experience by joining Five9 for an exclusive live webinar, “Revolutionising Patient Experience with Doctor Care Anywhere,” where you’ll hear directly from the leading digital healthcare provider and proud Onecom customer. Alongside healthcare PX experts, they’ll share how they transformed their contact centre operations to create compassionate, connected care across every step of the patient journey.
In this session, you’ll learn:
• The latest trends and challenges shaping patient experience in healthcare
• How Doctor Care Anywhere achieved 70% first-call resolution and cut after-call work by 55%
• How AI and real-time analytics are enabling more personalised, responsive care
• How improving agent experience led to a 44-point increase in staff satisfaction and just 3% attrition
If you’re exploring ways to elevate your contact centre and deliver more meaningful healthcare experiences, this is a session you won’t want to miss.
Register now to learn how to put people, not systems, at the heart of your patient experience strategy.
