Onecom Cookie Policy
Our website uses cookies to distinguish you and your usage preferences from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
This cookie policy gives you clear and complete information about the cookies we use and their purpose. Please read our Privacy Policy to learn about the privacy rules that apply to the website.
What is a Cookie?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
Types of Cookies
We use the following types of cookies:
- Essential cookies. These are cookies that are required for the operation of our website and are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website. If you choose to switch off these cookies in your browser settings, you may then not be able to access all or parts of our website.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|
Performance and Functionality Cookies |
||
|
Cookie Title / Cookie Name |
Provider |
Purpose |
|
__cf_bm |
Cloudflare |
To identify trusted web traffic. |
|
__cfruid |
Cloudflare |
Used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. |
|
__cfvid |
Cloudflare |
Related to video player functionality and performance tracking. |
|
_hjSessionUser_* |
Hotjar |
Hotjar cookie. This cookie is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. |
|
_hjSession_* |
Hotjar |
This cookie is set when a user first lands on a page with the Hotjar script. It is used to determine if Hotjar should record the session for the visitor. |
|
Analytics and Customization Cookies |
||
|
Cookie Title / Cookie Name |
Provider |
Purpose |
|
hubspotutk |
Hubspot |
This cookie is used to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. |
|
__hs_cookie_cat_pref |
Hubspot |
Used to remember the categories of cookies that the visitor has consented to. |
|
__hssc |
Hubspot |
Keeps track of sessions. It is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, view Count (increments each page View in a session), and session start timestamp. |
|
__hssrc |
Hubspot |
Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. |
|
__hsst |
Hubspot |
Used to track visitors and their preferences to provide a customized experience.
|
|
__hstc |
Hubspot |
The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). |
|
_fbp |
Meta |
It is used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. |
|
_ga |
|
Google Analytics cookie used to distinguish users. |
|
_ga_* |
|
A variation of the Google Analytics cookie used to distinguish users. |
|
_gat |
|
Google Analytics cookie used to throttle request rate. |
|
_gat_UA-50897408-2 |
|
Google Analytics cookie used to throttle request rate on the specific Google Analytics account. |
|
_gat_gtag_UA_50897408_2 |
|
Google Analytics cookie used to distinguish users on the specific Google Analytics account. |
|
_gid |
|
Google Analytics cookie used to distinguish users. |
|
Essential Cookies |
||
|
Cookie Title / Cookie Name |
Provider |
Purpose |
|
X-Salesforce-CHAT: |
Salesforce |
This cookie is essential for enabling live chat functionality provided by Salesforce on the website. |
Third Party Cookies
As indicated in the list above, this site uses cookies provided by third parties, namely:
- Cloudflare;
- Google;
- Hubspot;
- Meta; and
- Salesforce
If you wish to opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
We regularly scan the site for any other third party but please be aware that third party cookies may appear from time to time on this website, over which we have no control. These third parties may include, for example, advertising networks and providers of external services like web traffic analysis services.
We do not share the information collected by the cookies we control with any third parties.
Cookie Banner – Setting Your Preferences
When you visit www.onecom.co.uk for the first time, our cookie banner will appear giving you the option to Accept or Decline all cookies; or by clicking through to the Cookie Settings specify if you wish to consent to the use of Analytic Cookies and Advertisement Cookies.
If you change your mind and wish to alter your cookie setting, please contact us at the address below.
Your Browser Settings
Web browsers allow you to change your cookie settings. These settings can usually be found in the ‘Options’ or ‘Preferences’ menu of your web browsers. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Contact Us
If you have any questions or concerns about our use of cookies, please send us an email at: privacy@onecom.co.uk.