Onecom, the UK’s leading business telecoms and cloud communications provider, today announces a strategic partnership with Five9, a leading global provider of the intelligent cloud contact centre.
The partnership will enable Onecom to build on its reputation for delivering customer experience excellence through transformative technology solutions, providing its customers with Five9’s renowned Contact Centre as a Service (CCaaS) solutions.
Five9 enables companies to reimagine the customer experience and engage with consumers using their channels of choice. Five9 provides a seamless experience across voice, email, web chat and social media, along with practical AI solutions that automate routine service tasks and empower agents to have more valuable interactions with customers.
The addition of Five9’s intelligent cloud contact centre platform will enable Onecom’s customers to follow their own customer journeys even if they choose to engage over several different channels, leading to an intuitive, personalised experience for the consumer and a more informed experience for the agent. CCaaS also gives enhanced agility around consumption of services, making it a perfect fit for a business looking for rapid deployment whilst building out their cloud roadmap strategy, without compromise on functionality.
Five9’s Intelligent Cloud Contact Centre platform is interconnected into Onecom’s market-leading OneCloud platform, which enables customers to access services from multiple providers including Vodafone, Microsoft, Google Cloud, Mitel and Gamma as a single managed service.
Nick Beardsley, Enterprise Director at Onecom, said: “We are delighted to announce this significant strategic partnership with Five9, a provider globally renowned for cloud contact centre technology that truly transforms the customer experience.
“The past 12 months have changed the way businesses engage with customers forever, with increased remote and hybrid working and a shift toward customers engaging through multiple traditional and digital channels in a way that suits their lifestyles.
“Together, Onecom and Five9 can help businesses level up with an elegant, industry-leading solution that keeps them in touch with those who matter most – their customers – in a way that is coherent and frictionless, with enhanced customer trust and loyalty and increased revenue as a result.”
Thomas John, Vice President of Channel EMEA, Five9 said, “As Five9 continue to expand our international footprint, we look forward to partnering with Onecom to help businesses reimagine CX in today’s dynamic and increasingly digital service landscape. Onecom bring experience, innovation, passion and people to the current ecosystem, and as the market shifts from on-premise to the cloud and beyond, our partnership will support the entire journey.”
Onecom is the UK’s leading business telecoms and cloud communications provider, operating from regional offices across the UK. For more information see www.onecom.co.uk