In today's fast-paced business environment, communication is everything. We need to stay connected and be able to communicate effectively with our customers. The traditional phone system is outdated and expensive. Fortunately, cloud-based phone systems are the new industry standard, and they are proving a cost-effective and efficient solution to stay connected with customers in today's fast-paced business environment.
What is a cloud-based phone system?
A cloud-based phone system, also known as a Voice over Internet Protocol (VoIP) system, works by using internet connectivity to make and receive calls. Instead of using physical wires and traditional phone lines, VoIP phones use an internet connection to send and receive voice and other forms of communication. It provides all the features of a traditional phone system and works almost identically to a conventional landline, with one key difference: it’s hosted in the cloud.
Cloud-based phone systems: A necessity or luxury?
If you haven’t already heard, traditional PSTN and ISDN lines are being switched off, and VoIP telephony is becoming the new standard. Due to be completed by 2025, businesses need to make the switch now to avoid loss of service.
BT Openreach made the necessary decision to switch off PSTN and ISDN lines in 2025, as the lines became increasingly out of kilter with the demands of modern communications. With increasing variations in contemporary working environments, switches between fixed and mobile telephony services and a distinct lack of quality and scalability, traditional phone lines have become obsolete.
But now we have cloud-based phone systems which provide everything a traditional phone system does, with further added benefits such as ease of access, flexibility, scalability, security, and cost-effectiveness.
Efficiency, Flexibility, and Savings: Why your business needs a cloud-based phone system
Cloud-based phone systems are cost-effective, as businesses only pay for the services they use. With no need for onsite infrastructure or costly maintenance of the phone lines, businesses can save significantly.
Cloud-based phone systems are more adaptable to business needs than traditional phone systems. Features such as call recording, call queuing, routing, and monitoring make it easy for businesses to make quick adjustments to their phone system settings, add/delete phone lines, and make any other changes centrally and quickly.
- Increased Productivity:
Cloud phone systems have features that help businesses streamline operations and workflow, such as call forwarding, caller ID, and advanced voicemail routing. With access to smart call-tracking technology, businesses can gain invaluable insight into their customers and handle calls more efficiently.
Cloud-based phone systems enable businesses to adjust their phone system according to their needs. Unlike traditional phone systems, where adding additional lines or hardware is both time-consuming and expensive, cloud systems allow businesses to add or remove users quickly and without incurring any new hardware or upgrade costs. Businesses can easily scale their cloud-based phone system users as their business grows or acquires additional employees and offices, providing flexible communication solutions that seamlessly integrate with the business' evolving needs.
- Remote working:
Cloud-based phone systems enable users to take calls from anywhere, anytime using any internet-connected device. This feature is particularly helpful for teams that work remotely or from home, as they can still access all necessary phone system features while working on any device.
Cloud-based phone systems are more reliable than traditional phone lines. In case of outages or equipment failures, providers often have backup measures in place to ensure that businesses can still receive calls and messages.
Cloud-based phone systems have built-in security features that protect businesses from cyber threats. Cloud providers often offer enhanced security features, such as two-factor authentication, encryption, and intrusion detection, which can protect businesses from hackers and other cyber threats.
- Customisation and Integration:
With cloud-based phone systems, businesses can easily customise their phone system to meet their specific requirements, including integration with existing software, such as CRM systems, to ensure seamless customer experiences.
About Onecom's Hosted VoIP Solution
The future of business communication is here, and it's in the cloud. Cloud-based phone systems offer businesses flexibility, scalability, reliability, security, and cost-effectiveness like never before. At Onecom, we are proud to offer a range of Hosted VoIP Solutions that are tailored to your specific needs, including features such as voicemail to email, call recording, call queuing, and conference calling. It's easy to set up and use, requiring no onsite hardware or equipment. Plus, we offer a range of integrations with your existing CRM and systems.
Our Hosted VoIP Solutions offer a wide range of features to take your business communications to the next level. Our team of experts are always on hand to help you with any queries you may have, and we offer ongoing support and maintenance to ensure a seamless experience.
If you're looking for a smarter way to communicate, choose Onecom.