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- Services
- - Business Mobile Contracts
  - Explore Business Mobile Phone Contracts
  - SME Business Mobile Phone Deals
  - Enterprise Business Mobile Phone Deals
  - 5G for Business
  - Enterprise Mobility Management
- - Unified Communications Solutions
  - Explore Unified Communication Solutions
  - Connect4Teams
  - ISDN Alternatives
  - Onecom Vox
  - Hosted VOIP
  - Zoom Phone
- - Contact Centre Solutions
  - Explore Cloud Contact Centre Solutions
  - Contact Centre as a Service
  - AI Contact Centre Solutions
  - Omnichannel Contact Centre Solutions
  - Contact Centre Reporting
  - Five9 Intelligent CX Platform
  - Zendesk
  - Zoom Contact Centre
- - Business Connectivity
  - Explore Business Connectivity Solutions
  - Business Broadband
  - Full Fibre Ethernet for Business
  - SOGEA & FTTP
  - Business IoT
- - Business Cloud Solutions
  - Explore Business Cloud Solutions
  - OneCloud
  - OneCompute
  - Cloud Migration
  - Workvivo
  - Zoom Events & Webinars
- - Managed IT Services
  - Core IT Support and Services
  - Cyber Security Services
  - Cloud Backup and Disaster Recovery
  - Professional IT Services
  - Onecom CyberProtect
  - Microsoft 365
- About
- About Us
- Become a Partner
- Careers
- News
- Our ESG Statement
- Resources
- Resources Hub
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- Blog
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Strategic Vendors
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Careers
FAQs
Contact

Care Connect Knowledge Hub

Watch training videos or download factsheets

Getting started - Care Connect
Handset and Call Recording Guides
Raise a Support Ticket
Account Services
Care Connect Support

To raise a ticket email fixedlinefaults@onecom.co.uk

Getting started - Care Connect

Introducing Vox
a A

Introducing Vox
Hold or mute a call
a A
Answer a call
a A
Transfer a call
a A
Making internal & external calls

a A
Managing voicemail
a A

Handset and Call Recording Guides

Polycom 250 IP Phone user guide

a A

Polycom 250 IP Phone user guide - PDF
Polycom 450 IP Phone user guide
a A

Polycom 450 IP Phone user guide - PDF
Yealink W73P IP Phone user guide
a A

Yealink W73P IP Phone user guide - PDF
Horizon Call Recording
a A

Horizon Call Recording - PDF

Raise a Support Ticket

Raise a support ticket

a A

Raise a support ticket

How to raise a support ticket

To raise a ticket email “fixedlinefaults@onecom.co.uk”

Call 03300 888 999 option 3, option 3

Account Services

Account Services

a A

For questions regarding your billing, email fixedlinebilling@onecom.co.uk

To discuss your maintenance agreement or request additional services email please your Account Manager

Globe_Icon

Care Connect Support

Care Connect Contact
a A

Agent Knowledge Base – Horizon Contact Agent (unlimitedhorizon.co.uk)

Supervisor Knowledge Base – Horizon Contact Supervisor Help (unlimitedhorizon.co.uk)

Administrator Knowledge Base – Horizon Contact Admin Help (unlimitedhorizon.co.uk)
Links for Care Connect
a A

Care Connect Contact - contact.unlimitedhorizon.co.uk

Back Office Admin - Onecom Limited (mypabx.co.uk)

Call recordings - https://advancedcomms.co.uk/
Care Connect Application Support
a A

https://customer-help.horizoncollaborate.com/

https://www.horizon-uc.com/

Getting started - Care Connect
Handset and Call Recording Guides
Raise a Support Ticket
- Raise a support ticket
  
  a A
  
  Raise a support ticket
  
  How to raise a support ticket
  
  To raise a ticket email “fixedlinefaults@onecom.co.uk”
  
  Call 03300 888 999 option 3, option 3
Account Services
- Account Services
  
  a A
  
  For questions regarding your billing, email fixedlinebilling@onecom.co.uk
  
  To discuss your maintenance agreement or request additional services email please your Account Manager
Care Connect Support

To raise a ticket email fixedlinefaults@onecom.co.uk

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