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Doctor Care Anywhere Elevates Patient Experience with Transformative Contact Centre Upgrade

Doctor Care Anywhere Elevates Patient Experience with Transformative Contact Centre Upgrade

Onecom News , , ,

Doctor Care Anywhere, one of the UK's largest private providers of telehealth services, has reaffirmed its dedication to delivering exceptional patient experiences through a transformative upgrade of its contact centre. This initiative, driven by the expertise of Onecom and powered by Five9’s cutting-edge CCaaS solution, has significantly enhanced service delivery and patient satisfaction, reinforcing the company’s unwavering commitment to high-quality patient care.

With the increased demand for telehealth services since the pandemic, Doctor Care Anywhere has launched this strategic upgrade to maintain its high standards of care and further improve patient interactions. This transformation ensures that patients receive personalised, responsive, and seamless engagement, aligning with the company’s mission to provide superior healthcare.

Greg Rixon, Head of Patient Experience at Doctor Care Anywhere, commented: "Our partnership with Onecom and the integration of Five9's technology was a game-changer. It allowed us to create a seamless patient journey and provide our Patient Experience Coordinators with the tools to offer truly personalised care. This isn't just a step towards technological advancement; it's a leap towards transforming healthcare accessibility and patient satisfaction."

Central to this transformation is the incorporation of advanced communication and interaction technologies. This collaboration with industry leaders like Five9 enhances communication across different platforms, improving accessibility and convenience for patients.

Nick Beardsley, Enterprise Director of Onecom, remarked, “Working with Doctor Care Anywhere on this transformative project has been an exciting journey. Their commitment to enhancing the patient experience, as well as the experience of their Patient Experience Coordinators, is truly commendable. By integrating advanced communication technologies, we are not only improving operational efficiency but also ensuring that both patients and coordinators benefit from a more seamless and supportive environment. We are proud to be part of Doctor Care Anywhere’s mission to revolutionise telehealth services and set a new standard in the industry."

Doctor Care Anywhere’s initiative, powered by Onecom's expertise, sets a new industry standard in patient experience. The integration of advanced communication technologies provides patients with the freedom to choose how they interact while ensuring seamless and compassionate healthcare experiences supported by responsive and knowledgeable staff.

You can learn more about how Doctor Care Anywhere revolutionised their contact centre in their case study.