WHY ONECONTACT?

Contact centre solutions that empower your people

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Modern contact centres are all about understanding the needs of today's digital customer while providing a consistently high level of personalised service and the best customer experience, regardless of the interaction type.

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To help you take your contact centre to the next level, we digitise the customer journey and improve both the agent and customer experience, before looking at automation. We provide a range of the latest cloud-based innovations. All managed from a single cloud portal, enjoy more seamless ways to stay in touch with your customers.

AI and the Cloud Can Enhance Your Contact Centre LP
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Change the way you connect to your customers. Call Onecom now 03330 151 160

  • Cloud Contact Centre Platform

  • Omnichannel

  • Workforce Optimisation

  • AI and Chat Bots

Cloud Contact Centre Platform

Deliver a quality caller experience. Easily monitor inbound call activity, with barge in and emergency escalation available when needed. Intelligent call distribution ensures calls are answered efficiently and get through to the right people.

  • Workforce management
  • Call monitoring & recording
  • Cloud-based hosting
  • Fixed and remote setup

Omnichannel

Connect with customers the way they want to by bringing different communication channels together. Seamlessly move from an email or web chat to a voice call, then send a text message or utilise a messaging platform. Omnichannel brings it all together.

  • Omnichannel solutions
  • Resilient, cloud-based call centres
  • Best-of-breed messaging platforms
  • Customised for you needs

Workforce Optimisation

Monitor and respond to performance across your business. Get valuable insight into historical and real-time data to address training needs and identify potential gaps in resources during peak times.

  • Improve productivity
  • Provide simply brilliant customer experiences
  • Plan strategically and tactically
  • Streamline data processing and reporting

AI and Chat Bots

Connect with your customer using AI technology and chat bots. Quickly and smoothly introduce them to the customer journey, freeing up time for your agents to deal with higher-priority tasks. 

  • Get a complete view of the customer
  • Engage in a reliable, consistent dialogue
  • Maintain a complete record of customer contact
  • Communicate with the customer from any device
  • Cloud Contact Centre Platform

    Cloud Contact Centre Platform

    Deliver a quality caller experience. Easily monitor inbound call activity, with barge in and emergency escalation available when needed. Intelligent call distribution ensures calls are answered efficiently and get through to the right people.

    • Workforce management
    • Call monitoring & recording
    • Cloud-based hosting
    • Fixed and remote setup
  • Omnichannel

    Omnichannel

    Connect with customers the way they want to by bringing different communication channels together. Seamlessly move from an email or web chat to a voice call, then send a text message or utilise a messaging platform. Omnichannel brings it all together.

    • Omnichannel solutions
    • Resilient, cloud-based call centres
    • Best-of-breed messaging platforms
    • Customised for you needs
  • Workforce Optimisation

    Workforce Optimisation

    Monitor and respond to performance across your business. Get valuable insight into historical and real-time data to address training needs and identify potential gaps in resources during peak times.

    • Improve productivity
    • Provide simply brilliant customer experiences
    • Plan strategically and tactically
    • Streamline data processing and reporting
  • AI and Chat Bots

    AI and Chat Bots

    Connect with your customer using AI technology and chat bots. Quickly and smoothly introduce them to the customer journey, freeing up time for your agents to deal with higher-priority tasks. 

    • Get a complete view of the customer
    • Engage in a reliable, consistent dialogue
    • Maintain a complete record of customer contact
    • Communicate with the customer from any device

Why Onecom

Today’s digital-savvy customers communicate differently – and you must meet their needs. Great customer experiences begin with an integrated, omnichannel contact centre that enables you to interact in new ways.

We bring our extensive experience in cloud contact centre management to you, providing strategic consultation and support to help you keep in touch with your customers.

We help you solve problems

Solving customer issues faster builds loyalty. We enable you to increase your bottom line to drive more sales and revenue through a dedicated a digital customer contact strategy.

We keep you focussed on what matters

We understand the changing tech landscape and bring you the latest contact centre innovations. That way, you can focus on your customers.

Simple, manageable support

Manage your customer service across all touch-points, from voice, messaging, chat, social, email, and self-service from a single, cloud-based platform.

Customised for your organistaion

Thanks to our cloud managed service platform, we’re able to offer a scalable service. Simply scale up or down when needed, from capacity to levels of automation.

Ready To Connect With Your Customers?

Make every customer experience count, support your frontline teams, increase repeat business and referrals.

Call now on 0330 1355 241

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