What was unique about our proposal?
With a thorough understanding of their requirements, Onecom delivered a unified telecommunications plan, including a WAN solution.
With all of their needs now being met by Onecom, The Central England Co-operative was able to move away from having multiple suppliers for their telecommunications, and the partnership with Onecom is now used as a model for other suppliers.
What was the end result?
During the working relationship, Onecom has pro-actively been upgrading technologies for The Central England Co-operative, ensuring they are using the latest facilities available to them – something they simply were not getting with their previous provider.
Thanks to Onecom, the company have seen a 90% reduction in network issues, allowing their retail teams to focus on trading rather than having to log tickets with their IT helpdesk. The Central England Co-operative no longer have to dedicate time outside of their core business in reviewing their bills, as the billing process from Onecom is a credit to the telecommunications solution offered.
In the past, The Central England Co-operative team found that they were experiencing 20 major incidents on their networks a year. Since entering into a partnership with Onecom, they have had just one, and the close working relationship helped to resolve the issue efficiently.