How did Onecom resolve the issue?
After meeting with the key contact at Coulson, Onecom took over the mobile estate. A full workup on the coverage in key areas showed how it had improved in the time Coulson had been without Onecom, and their business was migrated back onto Vodafone.
What was the end result?
Coulson made the decision to return to Onecom as they wanted a supplier they could trust. They are now experiencing better levels of care and management.
Their team can now take a step back from having to manage their mobiles and leave it in the hands of their trusted and dedicated account manager.