Webinar Unlocking CX Excellence
Join Zendesk's expert panel, including Cristina Fonseca, Ivy Clark, Guillaume Coffre, and Mary O'Neill for an insightful webinar that highlights industry-leading CX innovations. Discover how leveraging Zendesk technologies, such as Advanced AI, Tymeshift, and Advanced Data Privacy and Protection, can enhance your CX strategy.
Five9 is a leading CCaaS platform that empowers agents to engage with customers across their channel of choice, provides managers with visibility into contact centre performance and brings overall agility to your business. Five9 brings the power of people and technology to enable you to drive CX success and deliver on your CX promise. It’s the Five9 people and the relationships they bring to their customer engagements that create the true CX difference.Read More
Onecom worked with File Dynamics to deliver an intelligent contact centre as a service solution. Utilising the latest technology from Five9 and Onecom's own Connect4Teams, all incoming and outgoing calls can now be made seamlessly through the Microsoft Teams platform, elevating the customer experience to new heights. Read the full case study to see the impact for yourself!Read More