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The Onecom Blog

Unlocking CX Excellence with Zendesk: Pioneering the Future of Data Privacy and Customer Interactions

Unlocking CX Excellence with Zendesk: Pioneering the Future of Data Privacy and Customer Interactions

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Navigating the New Era of Customer Relationships and Data Security In today's fast-evolving business landscape, customer relationships and data security[…]

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Navigating Changing Christmas Shopping Habits: A Blueprint for Dynamic Retailers

Navigating Changing Christmas Shopping Habits: A Blueprint for Dynamic Retailers

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As the holiday season fast approaches, retailers must prepare for shifting customer behaviours that have been influenced by economic uncertainties and[…]

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Protecting Your Business from Fraud at Christmas

Protecting Your Business from Fraud at Christmas

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During the busy holiday season, we understand that businesses may face increased vulnerability to fraud, with reduced staff and limited resources for[…]

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The Electronic Waste Problem: How it impacts your business and how to solve it

The Electronic Waste Problem: How it impacts your business and how to solve it

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What is Electronic Waste?

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Why Cloud-Based Phone Systems are the Future of Business Communication

Why Cloud-Based Phone Systems are the Future of Business Communication

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In today's fast-paced business environment, communication is everything. We need to stay connected and be able to communicate effectively with our[…]

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How Five9 & Zendesk Connect Technology, Teams and Customers to Create Seamless Customer Journeys

How Five9 & Zendesk Connect Technology, Teams and Customers to Create Seamless Customer Journeys

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New rules of contact centre customer service

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