The Onecom Blog

What is First Contact Resolution?

The utilities industry is grappling with a growing challenge: fraud. From meter tampering to identity theft, these fraudulent activities cost companies[…]

Onecom, the UK's leading managed communications service provider, celebrates the Competition and Markets Authority (CMA) approval of the merger between[…]

As Five9’s proud EMEA Partner of the Year, Onecom congratulates Five9 on being named a Leader in the Gartner® Magic Quadrant™ for Contact Centre as a[…]

Phishing has long been one of the most common and dangerous forms of cyber attacks, and its prevalence continues to rise. As of September 2024, the UK’s[…]

As digital transformation accelerates, so do the threats that accompany it. According to BT’s latest findings, over 2,000 signals of potential cyberattack[…]