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Deliver simply brilliant customer experiences with innovative cloud contact centre solutions from Onecom & Five9.

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Cloud-based contact centres for innovative organisations

Modern contact centres focus on the needs of their customers and provide the highest level of personalised service. Take your customer experience strategy to the next level with the latest cloud-based contact centre solutions from Five9.

Onecom have been awarded Five9's EMEA Innovation Partner of the Year as a testimony to the expertise our teams, creating and delivering innovative solutions for our customers.  Your Five9 contact centre can be integrated by us and managed from a single cloud portal to ensure that delivering a simply brilliant customer experience has never been easier.

Contact Centre-as-a-Service

Easily monitor inbound call activity, with barge-in and emergency escalation available when needed. Intelligent call distribution ensures calls are answered efficiently and get through to the right people.

  • Workforce management
  • Compliant call monitoring & recording
  • Cloud-based hosting
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Contact as a service

Artificial Intelligence

Support customers 24/7 with automated, self-service bots. They’re seamlessly integrated into the customer journey, freeing up time for your agents to deal with higher-priority tasks.

  • Reduce customer wait times with self-service
  • Natural language processing
  • Intelligent Virtual Agents (IVA)
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Transform your organisation today

Our contact centre solutions take your capabilities to the cloud and beyond.


Let your customer talk to you their way without hurting their experience. Unify email, web chat, voice call, and SMS to make every customer interaction seamless.

  • Unified customer communications
  • Resilient, cloud-based contact centres
  • Market-leading messaging platforms
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Reporting & Analytics

Change the way you visualise and act on contact centre metrics. Monitor performance and get actionable insights that support operational and strategic goals.

  • Make data-driven decisions
  • Customised reporting
  • Real-time data
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Case study

Supporting the social care sector with seamless communication.

To Pobl Group, communication is key to delivering essential care. After migrating their legacy systems to a cloud solution, they're finding new ways to serve their customers.

"We're already starting to see the numbers coming through, helping us analyse how much time is spent on each call, what our call volumes are, and how well we are utilising our people for the benefit of our customers."

Darren Raz-Nick, IT team, Pobl Group
pobl group UK logo

Your trusted digital transformation partner

Over the years, we've developed relationships, processes, and expertise that help you use technology to take your enterprise further. Our enterprise cloud contact centre solutions, hosted on our cloud-based platform, take the complexity out of tech.

Your success is our success

We build our KPIs around your goals to keep every aspect of our business focused on you.

We take away complexity

Access every aspect of your new solution from a single, secure location.

We’re agile innovators

We understand the changing tech landscape and bring the latest innovations to you.

Customised to your needs

Tailor your solutions to meet the needs of your business.

Award Winning Partnership

Onecom was awarded Five9 EMEA Innovation Partner of the Year thanks to not only our technical skillset and ability to create and deliver innovative solutions for customers, but for our underlying passion to drive change in the market.

Transform your business with our cloud contact centre solutions

Make every customer experience count and support your frontline teams with the latest cloud technology. We work in partnership with you to make your digital transformation easy and hassle-free.

Simply arrange a call, tell us about your needs, and see how far your business can go.