As Five9’s EMEA partner of the year, Onecom would like to extend our congratulations to Five9 for being positioned as a Leader in the 2023 Gartner Magic Quadrant for Contact Centre as a Service. This recognition demonstrates their exceptional platform quality, their team's dedication, and their continuous pursuit of customer engagement innovation.
What is the Gartner Magic Quadrant?
The Gartner Magic Quadrant is a highly respected industry report that competitively positions different types of technology providers in fast-growing markets. It assesses companies based on specific criteria, such as their vision and ability to execute, and positions them as Leaders, Visionaries, Niche Players, or Challengers.
About Five9’s Intelligent CX Platform
The Five9 Intelligent CX Platform is an innovative cloud-based platform that harnesses the power of AI and automation to enable effortless and seamless customer experiences.
Businesses are proactively using the CX platform to optimise their contact centre, boosting productivity and customer engagement through workforce management, automation, enhanced experience analytics and more.
Over 2,500 organisations worldwide rely on the Five9 Intelligent CX Platform to support business-critical operations and deliver simply brilliant customer experiences around the globe.
Five9 operates with a select few exceptional partners, and we at Onecom are proud to be one of them. Our proven track record of excellence in supporting Five9's vision has earned us the recognition of being a trusted global partner awardee of Five9 for two years running.
In a digital-first world where AI and human interaction can be a blurred line, Five9 encourage connected customer experiences, utilising the power of the CX Platform to bring scalability, integrations, connections to other data, and AI workflows designed to support agent productivity and deliver faster customer resolutions.
The Intelligent CX Platform in action
Onecom customer, File Dynamics, is an excellent example of how Five9's Intelligent CX Platform empowers businesses to create exceptional customer experiences that drive business outcomes.
By leveraging the Five9 Intelligent CX Platform, File Dynamics was able to streamline their core contact centre functionality and offer a host of features that make a massive difference in CX delivery.
For instance, the cloud telephony solution from Five9 enabled File Dynamics to virtually see which clients were in which queue and automate priority workflows to give clients valuable insights and more efficient outcomes than ever before.
Easy-to-use dashboards and click-to-dial case management systems eliminated manual tasks of creating reference numbers linked to clients and the automation of transcriptions saved copious amounts of time previously spent on manual inputs.
The system's in-depth analytics also provided quantifiable metrics and reporting for management information that empowers File Dynamics to make data-driven decisions.
At Onecom, we're proud to have been a part of developing a solution that helps File Dynamics and other businesses to cultivate meaningful connections with their customers through the use of Five9’s Intelligent CX Platform.
“The experience with Onecom, and of course, the Five9 team has been excellent. From the initial engagement I suspected we were culturally aligned and that’s proven true."
Head of IT Systems
How Five9’s platform powers customer engagement
Seamless Customer Experience: With Five9's platform, businesses can create seamless customer experiences across different channels, including voice, email, chat, messaging, and social.
Innovative AI and Automation: Five9's practical and innovative AI and automation capabilities enable businesses to optimise their workforce, enhance customer interactions, and personalise experiences.
Powerful Analytics: Five9's platform includes experience analytics and insights to help businesses collect data, measure performance, and make informed decisions to improve customer outcomes.
Partner Ecosystem: Five9 delivers integrated and extensible solutions through their extensive partner ecosystem, including Onecom – Five9’s EMEA partner of year.
What does Five9 have to say about it?
"We are honoured to be recognised by Gartner as a leader in Contact Centre as a Service," said Mike Burkland, CEO and President of Five9. "We believe this recognition is a testament to the dedication of our team, the strength of our platform, and our relentless pursuit of innovation. We believe this achievement reflects that we remain on the right track and remain steadfast in our mission to deliver joyful CX (customer experience) and improve business outcomes."
Five9 x Onecom: Empowering Businesses to Create Exceptional Customer Experiences
Onecom is privileged to partner with Five9, a company committed to delivering exceptional CX solutions that empower businesses to create seamless customer experiences and drive specific business outcomes. We extend our heartfelt congratulations to them for achieving the Leader position in the 2023 Gartner Magic Quadrant for Contact Centre as a Service.
For businesses looking to adopt a customer engagement platform that delivers personalised, innovative, and scalable solutions, Five9 is an excellent choice. We look forward to continuing our close partnership with them and delivering cutting-edge solutions to our clients.