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Category Archive

Below you'll find a list of all posts that have been categorized as “customer experience

OneSPARKS Podcast Episode 6: How  Experience Communications as a Service can Improve your Strategy

OneSPARKS Podcast Episode 6: How  Experience Communications as a Service can Improve your Strategy

Onecom , , ,

OneSPARKS final episode this year! Episode 6 of series 1 draws to a close for 2021. Experts Oli Caudwell, Strategic Acquisitions Manager at Onecom, and[…]

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How Housing Associations can improve the tenant experience with cloud technology

How Housing Associations can improve the tenant experience with cloud technology

Onecom , , , , ,

Housing Associations are under constant pressure to deliver for their tenants and keep costs down, and traditional ways of working and storing information[…]

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Keeping it Human: AI in Contact Centres

Keeping it Human: AI in Contact Centres

Onecom ,

When it comes to contact centres, the customer experience is paramount. Customer loyalty is key to a business, and communication with human agents at a[…]

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New Resource: How AI & the Cloud Can Advance Your Contact Centre Ebook

New Resource: How AI & the Cloud Can Advance Your Contact Centre Ebook

Onecom , ,

Contact centres are evolving. They've had to adapt to our new ways of communicating, offering an omnichannel approach that allows customers to reach out[…]

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Virtual Call & Contact Centre Expo Recap: Building an Agile CX and AI Strategy

Virtual Call & Contact Centre Expo Recap: Building an Agile CX and AI Strategy

Onecom , , ,

Recently, for the first time ever, the Call & Contact Centre Expo launched virtually, and as always Onecom was on-hand to present the latest in[…]

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New Webinar: A Practical Guide to Building an Agile CX & AI Strategy

New Webinar: A Practical Guide to Building an Agile CX & AI Strategy

Onecom , , ,

 At a time when customer experience is more important than ever, some organisations are struggling to implement an overarching strategy that is consistent[…]

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