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Category Archive

Below you'll find a list of all posts that have been categorized as “customer experience

Intelligent Insights: Transforming Contact Centres with CCaaS Analytics and AI - Join Our Exclusive Webinar!

Intelligent Insights: Transforming Contact Centres with CCaaS Analytics and AI - Join Our Exclusive Webinar!

Onecom News , , , , ,

This webinar will explore the revolutionary impact of Contact Centre as a Service (CCaaS) analytics enhanced by artificial intelligence (AI). Attendees[…]

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Unlocking CX Excellence with Zendesk: Pioneering the Future of Data Privacy and Customer Interactions

Unlocking CX Excellence with Zendesk: Pioneering the Future of Data Privacy and Customer Interactions

Onecom , ,

Navigating the New Era of Customer Relationships and Data Security In today's fast-evolving business landscape, customer relationships and data security[…]

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Navigating Changing Christmas Shopping Habits: A Blueprint for Dynamic Retailers

Navigating Changing Christmas Shopping Habits: A Blueprint for Dynamic Retailers

Onecom , ,

As the holiday season fast approaches, retailers must prepare for shifting customer behaviours that have been influenced by economic uncertainties and[…]

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How Five9 & Zendesk Connect Technology, Teams and Customers to Create Seamless Customer Journeys

How Five9 & Zendesk Connect Technology, Teams and Customers to Create Seamless Customer Journeys

Onecom , , , , ,

New rules of contact centre customer service

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Onecom Congratulates Five9 for Gartner Leader Recognition

Onecom Congratulates Five9 for Gartner Leader Recognition

Onecom , , ,

As Five9’s EMEA partner of the year, Onecom would like to extend our congratulations to Five9 for being positioned as a Leader in the 2023 Gartner Magic[…]

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Omnichannel vs multichannel – which supports a better customer experience?

Omnichannel vs multichannel – which supports a better customer experience?

Onecom , , ,

Today’s customers expect to be able to engage with your company across multiple platforms, whether that be live chat, phone, social media, WhatsApp or[…]

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