Category Archive

Below you'll find a list of all posts that have been categorized as “customer experience

How Housing Associations can improve the tenant experience with cloud technology

How Housing Associations can improve the tenant experience with cloud technology

Onecom , , , , ,

Housing Associations are under constant pressure to deliver for their tenants and keep costs down, and traditional ways of working and storing information[…]

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Keeping it Human: AI in Contact Centres

Keeping it Human: AI in Contact Centres

Onecom ,

When it comes to contact centres, the customer experience is paramount. Customer loyalty is key to a business, and communication with human agents at a[…]

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New Resource: How AI & the Cloud Can Advance Your Contact Centre Ebook

New Resource: How AI & the Cloud Can Advance Your Contact Centre Ebook

Onecom , ,

Contact centres are evolving. They've had to adapt to our new ways of communicating, offering an omnichannel approach that allows customers to reach out[…]

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Virtual Call & Contact Centre Expo Recap: Building an Agile CX and AI Strategy

Virtual Call & Contact Centre Expo Recap: Building an Agile CX and AI Strategy

Onecom , , ,

Recently, for the first time ever, the Call & Contact Centre Expo launched virtually, and as always Olive was on-hand to present the latest in[…]

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New Webinar: A Practical Guide to Building an Agile CX & AI Strategy

New Webinar: A Practical Guide to Building an Agile CX & AI Strategy

Onecom , , ,

 At a time when customer experience is more important than ever, some organisations are struggling to implement an overarching strategy that is consistent[…]

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Omnichannel Contact Centres: The Key to Outstanding Customer Experiences

Omnichannel Contact Centres: The Key to Outstanding Customer Experiences

Onecom

Positive customer experiences (CX) have a resounding effect, turning happy customers into loyal ones. By putting the customer experience at the heart of[…]

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