Onecom Blog Archive | Customer Experience

The Current State of Customer Interaction Analytics in Contact Centres

Onecom 27th August 2024 Contact Centre, AI, Customer Experience, ContactBabel, Customer Interaction Analytics

CX Stripped Bare – THE essential step to expose your realities and redress your fundamentals

Tristan King 8th May 2024 Customer Service, Business Communications, Customer Experience, Employee Spotlight

Onecom CX expert, Tristan King, has skilfully penned a thought-provoking blog delving into the fundamental aspects of customer experience. Emphasising the[…]

Intelligent Insights: Transforming Contact Centres with CCaaS Analytics and AI - Join Our Exclusive Webinar!

Onecom News 15th February 2024 Contact Centre, AI, Customer Experience, CCaaS, Five9, webinar

This webinar will explore the revolutionary impact of Contact Centre as a Service (CCaaS) analytics enhanced by artificial intelligence (AI). Attendees[…]

Unlocking CX Excellence with Zendesk: Pioneering the Future of Data Privacy and Customer Interactions

Onecom 12th January 2024 Customer Experience, Zendesk, Data Privacy

Navigating the New Era of Customer Relationships and Data Security In today's fast-evolving business landscape, customer relationships and data security[…]

Navigating Changing Christmas Shopping Habits: A Blueprint for Dynamic Retailers

Onecom 14th December 2023 Customer Experience, Retail, Market Insights

As the holiday season fast approaches, retailers must prepare for shifting customer behaviours that have been influenced by economic uncertainties and[…]