Category Archive
Below you'll find a list of all posts that have been categorized as “customer experience”
New rules of contact centre customer service
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As Five9’s EMEA partner of the year, Onecom would like to extend our congratulations to Five9 for being positioned as a Leader in the 2023 Gartner Magic[…]
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Today’s customers expect to be able to engage with your company across multiple platforms, whether that be live chat, phone, social media, WhatsApp or[…]
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Employee experience and customer experience have both changed rapidly over the last few years and are more intertwined than ever before.
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Customers today will often engage with your business across several different channels – from your website to social media across both desktop and mobile[…]
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OneSPARKS final episode this year! Episode 6 of series 1 draws to a close for 2021. Experts Oli Caudwell, Strategic Acquisitions Manager at Onecom, and[…]
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