Below you'll find a list of all posts that have been categorized as “customer experience”
New rules of contact centre customer service
Read MoreAs Five9’s EMEA partner of the year, Onecom would like to extend our congratulations to Five9 for being positioned as a Leader in the 2023 Gartner Magic[…]
Read MoreToday’s customers expect to be able to engage with your company across multiple platforms, whether that be live chat, phone, social media, WhatsApp or[…]
Read MoreEmployee experience and customer experience have both changed rapidly over the last few years and are more intertwined than ever before.
Read MoreCustomers today will often engage with your business across several different channels – from your website to social media across both desktop and mobile[…]
Read MoreOneSPARKS final episode this year! Episode 6 of series 1 draws to a close for 2021. Experts Oli Caudwell, Strategic Acquisitions Manager at Onecom, and[…]
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