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Category Archive

Below you'll find a list of all posts that have been categorized as “financial services”

Financial Services: Navigating DORA for Operational Resilience in Contact Centres

Financial Services: Navigating DORA for Operational Resilience in Contact Centres

Onecom Financial Services, Contact Centre, Security, Data Privacy

Introducing DORA, the Digital Operational Resilience Act, a point of change and innovation in the financial services industry. This new legislative[…]

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How to Create Consumer Loyalty in the Banking Sector

How to Create Consumer Loyalty in the Banking Sector

Onecom Financial Services, Digital Transformation, Customer Experience

The 12th of August 2020 marked the day the UK officially returned to recession, as the impact of the coronavirus pandemic is felt by a wide range of[…]

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