Featuring important topics from industry leaders and experts in their fields.
In the latest OneSPARKS episode, we’re joined by Onecom customer and housing and community organisation Pobl for a discussion around digital transformation strategies for not-for-profit organisations and how the use of technology and data helps them achieve their goals.
Based in South Wales, Pobl is an organisation with almost half a century of community action and support behind it. It provides accommodation and support for people who are homeless or at risk of homelessness.
Pobl have recently set out a vision for a digital future and rolling out Five9 as the Contact Centre Solution for customer interactions was the first step on its journey. The system was implemented in February 2022 for customer service teams, and the business is already seeing the benefits.
Join us for an engaging conversation with Darren Raz-Nick, Senior Technology Business Partner at Pobl and Zoe Kennedy, Client Director at Onecom to discuss Pobl’s journey to fully digitise the business, with Five’s industry-leading contact centre platform at its core.