Category Archive
Below you'll find a list of all posts that have been categorized as “ai”
Contact centres have traditionally been seen as a necessary cost of doing business rather than a source of competitive advantage. That view is now[…]
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Effective workforce management is crucial for the success of contact centres. This encompasses optimising agent performance, improving training and[…]
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Customer interaction analytics is a game-changer for contact centres, providing actionable insights from every customer interaction. By harnessing[…]
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The introduction of Consumer Duty regulations in the financial services sector marks a significant shift towards prioritising customer interests and[…]
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