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Category Archive

Below you'll find a list of all posts that have been categorized as “ai

Keeping it Human: AI in Contact Centres

Keeping it Human: AI in Contact Centres

Onecom ,

When it comes to contact centres, the customer experience is paramount. Customer loyalty is key to a business, and communication with human agents at a[…]

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New Resource: How AI & the Cloud Can Advance Your Contact Centre Ebook

New Resource: How AI & the Cloud Can Advance Your Contact Centre Ebook

Onecom , ,

Contact centres are evolving. They've had to adapt to our new ways of communicating, offering an omnichannel approach that allows customers to reach out[…]

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Virtual Call & Contact Centre Expo Recap: Building an Agile CX and AI Strategy

Virtual Call & Contact Centre Expo Recap: Building an Agile CX and AI Strategy

Onecom , , ,

Recently, for the first time ever, the Call & Contact Centre Expo launched virtually, and as always Onecom was on-hand to present the latest in[…]

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Join Onecom, Mitel and Google on Stand 950 at Call and Contact Centre Expo 2019!

Join Onecom, Mitel and Google on Stand 950 at Call and Contact Centre Expo 2019!

Onecom ,

There are only a few short weeks to go until Call & Contact Centre Expo on March 27th & 28th at the ExCeL London, where some of the best known global[…]

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App-y Christmas! The rising importance of m-commerce in retail

App-y Christmas! The rising importance of m-commerce in retail

Onecom , ,

With the festive season seemingly starting earlier every year, mobile applications are helping retailers to gain competitive advantage, often integrating[…]

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Proof is in the (Christmas) pudding: are sale days the key to a successful festive season in retail?

Proof is in the (Christmas) pudding: are sale days the key to a successful festive season in retail?

Onecom ,

Everyone knows that song “it’s the most wonderful time of the year”. But is Christmas really the most wonderful time of the year for retailers?

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