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Category Archive

Below you'll find a list of all posts that have been categorized as “ai

What makes a successful Contact Centre in 2023?

What makes a successful Contact Centre in 2023?

Onecom , , , , ,

Today customers want to be able to reach companies quickly and have their problems solved right away, on whichever channel they most prefer – whether that[…]

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How AI can improve contact centre efficiency

How AI can improve contact centre efficiency

Onecom , ,

While many businesses are moving to cloud-based contact centre solutions, most are not yet taking advantage of Artificial Intelligence (AI).

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5 ways to improve your omnichannel customer experience

5 ways to improve your omnichannel customer experience

Onecom , , , , ,

Customers today will often engage with your business across several different channels – from your website to social media across both desktop and mobile[…]

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Keeping it Human: AI in Contact Centres

Keeping it Human: AI in Contact Centres

Onecom ,

When it comes to contact centres, the customer experience is paramount. Customer loyalty is key to a business, and communication with human agents at a[…]

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New Resource: How AI & the Cloud Can Advance Your Contact Centre Ebook

New Resource: How AI & the Cloud Can Advance Your Contact Centre Ebook

Onecom , ,

Cloud contact centre solutions are evolving. They've had to adapt to our new ways of communicating, offering an omnichannel approach that allows customers[…]

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Virtual Call & Contact Centre Expo Recap: Building an Agile CX and AI Strategy

Virtual Call & Contact Centre Expo Recap: Building an Agile CX and AI Strategy

Onecom , , ,

Recently, for the first time ever, the Call & Contact Centre Expo launched virtually, and as always Onecom was on-hand to present the latest in[…]

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