Onecom Blog Archive | Nick Beardsley

Harnessing Social Media as a Contact Centre Channel

Nick Beardsley 18th July 2019

Cygnet Health Care selects Onecom to deliver a new managed cloud and enterprise mobility communications infrastructure

Nick Beardsley 21st November 2017 Cloud Telephony, Enterprise Mobility, Cloud Managed Service Platform, Cloud Managed Service Provider, UC

The UK’s leading national mental health provider, Cygnet Health Care has chosen High Wycombe based Onecom Communications, the leading cloud managed[…]

How are customer expectations driving us to change our communications strategy?

Nick Beardsley 30th July 2017 Cloud Telephony, Customer Service

Customers’ expectations are changing rapidly, they expect to be able to do business with us in the way they want to. They expect us to be local to them[…]

13 Ways to Boost Your Contact Centre Productivity

Nick Beardsley 24th July 2017 Workforce Management, Customer Service, Workforce Optimisation, Contact Centre, Operational Efficiency

Tips for making your SME contact centre agents more efficient and your customers happier All too often, you have only one chance to make a lasting[…]

5 Valuable Cloud Communications Benefits You Should Know

Nick Beardsley 27th March 2017 Operational Efficiency

Cloud telephony unifies employees, customers, and partners from wherever they are, on any device. But the benefits of cloud communications don't stop[…]