Category Archive
Below you'll find a list of all posts that have been categorized as “customer service”
Today’s customers expect to be able to engage with your company across multiple platforms, whether that be live chat, phone, social media, WhatsApp or[…]
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Customers today will often engage with your business across several different channels – from your website to social media across both desktop and mobile[…]
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Onecom Communications places a high value on customer care, continuously developing and enhancing our service to give the support that our customers need[…]
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Customers’ expectations are changing rapidly, they expect to be able to do business with us in the way they want to. They expect us to be local to them[…]
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Tips for making your SME contact centre agents more efficient and your customers happier All too often, you have only one chance to make a lasting[…]
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If you work in telecommunications, you’ll have struggled to avoid the buzz coming out of this year’s Mobile World Congress in Barcelona. Of course there[…]
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