Onecom Blog Archive | Customer Service

CX Stripped Bare – THE essential step to expose your realities and redress your fundamentals

Tristan King 8th May 2024 Customer Service, Business Communications, Customer Experience, Employee Spotlight

Onecom CX expert, Tristan King, has skilfully penned a thought-provoking blog delving into the fundamental aspects of customer experience. Emphasising the[…]

Omnichannel vs multichannel – which supports a better customer experience?

Onecom 11th August 2022 Customer Service, Contact Centre, Customer Experience, omnichannel

Today’s customers expect to be able to engage with your company across multiple platforms, whether that be live chat, phone, social media, WhatsApp or[…]

5 ways to improve your omnichannel customer experience

Onecom 15th June 2022 Blog, Customer Service, Contact Centre, AI, Customer Experience, omnichannel

Customers today will often engage with your business across several different channels – from your website to social media across both desktop and mobile[…]

ISDN End of Life is Coming, Here's How To Prepare

Onecom 3rd December 2021 Customer Service

Onecom Communications places a high value on customer care, continuously developing and enhancing our service to give the support that our customers need[…]

How are customer expectations driving us to change our communications strategy?

Nick Beardsley 30th July 2017 Cloud Telephony, Customer Service

Customers’ expectations are changing rapidly, they expect to be able to do business with us in the way they want to. They expect us to be local to them[…]