<img alt="" src="https://secure.cope0hear.com/215242.png" style="display:none;">

Category Archive

Below you'll find a list of all posts that have been categorized as “customer service

ISDN End of Life is Coming, Here's How To Prepare

ISDN End of Life is Coming, Here's How To Prepare

Onecom

Onecom Communications places a high value on customer care, continuously developing and enhancing our service to give the support that our customers need[…]

Read More
Innovation Group invest in a new Global Cloud Contact Centre and Communication Solution from Onecom Communications

Innovation Group invest in a new Global Cloud Contact Centre and Communication Solution from Onecom Communications

Onecom , ,

Innovation Group (IG), the leading global business process outsourcer (BPO) are rolling out a multi-million-pound cloud-based Contact Centre and Unified[…]

Read More
How are customer expectations driving us to change our communications strategy?

How are customer expectations driving us to change our communications strategy?

Nick Beardsley ,

Customers’ expectations are changing rapidly, they expect to be able to do business with us in the way they want to. They expect us to be local to them[…]

Read More
13 Ways to Boost Productivity in Your Contact Centre

13 Ways to Boost Productivity in Your Contact Centre

Nick Beardsley , , , ,

Tips for making your call centre agents more efficient and your customers happier All too often, you have only one chance to make a lasting impression[…]

Read More
Will Chat Bots become part of your Customer Service Strategy in the future?

Will Chat Bots become part of your Customer Service Strategy in the future?

James Papier

If you work in telecommunications, you’ll have struggled to avoid the buzz coming out of this year’s Mobile World Congress in Barcelona. Of course there[…]

Read More