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Category Archive

Below you'll find a list of all posts that have been categorized as “operational efficiency

Ensuring Connectivity in the Age of Home-working

Ensuring Connectivity in the Age of Home-working

Onecom , , ,

As the emergence of home-working continues, many organisations have struggled to adjust to the changing requirements of business communications, leaving[…]

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The New Rules For Skills-Based Routing

The New Rules For Skills-Based Routing

Colin Campbell , , ,

If you’re looking to improve your customer experience, skills-based routing is a must-have in your contact centre − but the concept has changed in recent[…]

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13 Ways to Boost Productivity in Your Contact Centre

13 Ways to Boost Productivity in Your Contact Centre

Nick Beardsley , , , ,

Tips for making your call centre agents more efficient and your customers happier All too often, you have only one chance to make a lasting impression[…]

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Five valuable Cloud Communications benefits you should know

Five valuable Cloud Communications benefits you should know

Nick Beardsley

1. Enable a mobile workforce with cloud communications We're always busy, but not always productive. We spend several hours every week checking emails,[…]

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