Category Archive
Below you'll find a list of all posts that have been categorized as “operational efficiency”
As the emergence of home-working continues, many organisations have struggled to adjust to the changing requirements of business communications, leaving[…]
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If you’re looking to improve your customer experience, skills-based routing is a must-have in your contact centre − but the concept has changed in recent[…]
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Tips for making your SME contact centre agents more efficient and your customers happier All too often, you have only one chance to make a lasting[…]
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Cloud telephony unifies employees, customers, and partners from wherever they are, on any device. But the benefits of cloud communications don't stop[…]
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