The Onecom Blog

AI is one of the hot topics in customer service. And when it comes to today’s contact centres, implementing AI can be truly transformative. But when[…]

With technology adoption continuing to accelerate as working habits change, it’s no surprise that the uptake of cloud services has risen dramatically over[…]

Discover how our Cloud Managed Service Platform improves enterprise cloud management.

The effects of COVID-19 lockdown have created an unprecedented crisis for many customer-facing operations in recent months, who have struggled to maintain[…]

As the emergence of home-working continues, many organisations have struggled to adjust to the changing requirements of business communications, leaving[…]

When it comes to contact centres, the customer experience is paramount. Customer loyalty is key to a business, and communication with human agents at a[…]