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Category Archive

Below you'll find a list of all posts that have been categorized as “events”

Virtual Call & Contact Centre Expo Recap: Building an Agile CX and AI Strategy

Virtual Call & Contact Centre Expo Recap: Building an Agile CX and AI Strategy

Onecom Contact Centre, Events, AI, Customer Experience

Recently, for the first time ever, the Call & Contact Centre Expo launched virtually, and as always Onecom was on-hand to present the latest in[…]

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New Webinar: A Practical Guide to Building an Agile CX & AI Strategy

New Webinar: A Practical Guide to Building an Agile CX & AI Strategy

Onecom Contact Centre, Events, Digital Transformation, Customer Experience

 At a time when customer experience is more important than ever, some organisations are struggling to implement an overarching strategy that is consistent[…]

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Onecom customer 1st CENTRAL awarded gold at Insurance Times Awards

Onecom customer 1st CENTRAL awarded gold at Insurance Times Awards

Lucy Callaghan Insurance, Events, Cloud Managed Service Provider

Designed to recognise and celebrate excellence and innovation across the breadth of UK general insurance, the Insurance Times Awards 2018 was a night of[…]

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Driving digital customer experience in the contact centre

Driving digital customer experience in the contact centre

Onecom Events, AI

Last week, Onecom  hosted the first UK event exploring innovation in the contact centre with partner Mitel, who have recently announced their integration[…]

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