Below you'll find a list of all posts that have been categorized as “ai”
When it comes to contact centres, the customer experience is paramount. Customer loyalty is key to a business, and communication with human agents at a[…]
Read MoreCloud contact centre solutions are evolving. They've had to adapt to our new ways of communicating, offering an omnichannel approach that allows customers[…]
Read MoreRecently, for the first time ever, the Call & Contact Centre Expo launched virtually, and as always Onecom was on-hand to present the latest in[…]
Read MoreThere are only a few short weeks to go until Call & Contact Centre Expo on March 27th & 28th at the ExCeL London, where some of the best known global[…]
Read MoreWith the festive season seemingly starting earlier every year, mobile applications are helping retailers to gain competitive advantage, often integrating[…]
Read MoreEveryone knows that song “it’s the most wonderful time of the year”. But is Christmas really the most wonderful time of the year for retailers?
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