Category Archive
Below you'll find a list of all posts that have been categorized as “contact centre”
Introducing DORA, the Digital Operational Resilience Act, a point of change and innovation in the financial services industry. This new legislative[…]
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Healthcare contact centres play an integral role in the communication between patients, healthcare providers, and other stakeholders. Currently, the[…]
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In today's fiercely competitive business landscape, delivering an exceptional customer experience (CX) is paramount and serves as a key differentiator.[…]
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The introduction of Consumer Duty regulations in the financial services sector marks a significant shift towards prioritising customer interests and[…]
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In today’s customer service landscape, where every interaction can make or break customer loyalty, finding innovative ways to enhance operational[…]
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In the dynamic world of contact centres, where customer experience reigns supreme, the vital role of empowered agents becomes a game-changer.[…]
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