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Category Archive

Below you'll find a list of all posts that have been categorized as “contact centre

How Experience Communications as a Service (XCaaS) can improve customer service

How Experience Communications as a Service (XCaaS) can improve customer service

Onecom , , , ,

Employee experience and customer experience have both changed rapidly over the last few years and are more intertwined than ever before.

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5 ways to improve your omnichannel customer experience

5 ways to improve your omnichannel customer experience

Onecom , , , , ,

Customers today will often engage with your business across several different channels – from your website to social media across both desktop and mobile[…]

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Does your business need an Intelligent Virtual Agent?

Does your business need an Intelligent Virtual Agent?

Onecom , , ,

If you have ever called out “Hey Siri” or “Hey Alexa”, then you have used an Intelligent Virtual Agent.

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5 reasons to invest in a single UCaaS and CCaaS solution

5 reasons to invest in a single UCaaS and CCaaS solution

Onecom , , , ,

Business cloud solutions have grown into immensely powerful tools for communicating, often bringing together several tools, including social media, live[…]

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OneSPARKS Podcast Episode 6: How  Experience Communications as a Service can Improve your Strategy

OneSPARKS Podcast Episode 6: How  Experience Communications as a Service can Improve your Strategy

Onecom , , ,

OneSPARKS final episode this year! Episode 6 of series 1 draws to a close for 2021. Experts Oli Caudwell, Strategic Acquisitions Manager at Onecom, and[…]

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Five trends we’ve spotted in retail and the omnichannel experience

Five trends we’ve spotted in retail and the omnichannel experience

Onecom , , ,

It’s been a rocky time for retail but after the major disruption of the pandemic, the future looks brighter. During that time, buying habits have changed[…]

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