Below you'll find a list of all posts that have been categorized as “contact centre”
Employee experience and customer experience have both changed rapidly over the last few years and are more intertwined than ever before.
Read MoreCustomers today will often engage with your business across several different channels – from your website to social media across both desktop and mobile[…]
Read MoreIf you have ever called out “Hey Siri” or “Hey Alexa”, then you have used an Intelligent Virtual Agent.
Read MoreBusiness cloud solutions have grown into immensely powerful tools for communicating, often bringing together several tools, including social media, live[…]
Read MoreOneSPARKS final episode this year! Episode 6 of series 1 draws to a close for 2021. Experts Oli Caudwell, Strategic Acquisitions Manager at Onecom, and[…]
Read MoreIt’s been a rocky time for retail but after the major disruption of the pandemic, the future looks brighter. During that time, buying habits have changed[…]
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