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Category Archive

Below you'll find a list of all posts that have been categorized as “contact centre

How SD-WAN technology is transforming the retail industry

How SD-WAN technology is transforming the retail industry

Onecom , , ,

As they face the challenges of a post-Covid world, retailers are increasingly under pressure to deliver the best possible experiences for their customers.[…]

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How charities can make the most of digital technology

How charities can make the most of digital technology

Onecom , , ,

According to a study by Tech Trust, 59% of UK charities still do not have a digital strategy in place. That may not be a surprise, considering the charity[…]

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How Housing Associations can improve the tenant experience with cloud technology

How Housing Associations can improve the tenant experience with cloud technology

Onecom , , , , ,

Housing Associations are under constant pressure to deliver for their tenants and keep costs down, and traditional ways of working and storing information[…]

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6 business benefits of Contact Centre as a Service (CCaaS)

6 business benefits of Contact Centre as a Service (CCaaS)

Onecom , ,

Managing a call centre and keeping customers happy can be challenging. However, the good news is that you can make things easier with a Contact Centre as[…]

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Creating Flexibility with CCaaS

Creating Flexibility with CCaaS

Onecom ,

The effects of COVID-19 lockdown have created an unprecedented crisis for many customer-facing operations in recent months, who have struggled to maintain[…]

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New Resource: How AI & the Cloud Can Advance Your Contact Centre Ebook

New Resource: How AI & the Cloud Can Advance Your Contact Centre Ebook

Onecom , ,

Cloud contact centre solutions are evolving. They've had to adapt to our new ways of communicating, offering an omnichannel approach that allows customers[…]

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