Category Archive
Below you'll find a list of all posts that have been categorized as “contact centre”
Today’s customers expect to be able to engage with your company across multiple platforms, whether that be live chat, phone, social media, WhatsApp or[…]
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While many businesses are moving to cloud-based contact centre solutions, most are not yet taking advantage of Artificial Intelligence (AI).
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Employee experience and customer experience have both changed rapidly over the last few years and are more intertwined than ever before.
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Customers today will often engage with your business across several different channels – from your website to social media across both desktop and mobile[…]
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If you have ever called out “Hey Siri” or “Hey Alexa”, then you have used an Intelligent Virtual Agent.
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Business cloud solutions have grown into immensely powerful tools for communicating, often bringing together several tools, including social media, live[…]
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