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Category Archive

Below you'll find a list of all posts that have been categorized as “contact centre

Onecom Congratulates Five9 for Gartner Leader Recognition

Onecom Congratulates Five9 for Gartner Leader Recognition

Onecom , , ,

As Five9’s EMEA partner of the year, Onecom would like to extend our congratulations to Five9 for being positioned as a Leader in the 2023 Gartner Magic[…]

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What makes a successful Contact Centre in 2023?

What makes a successful Contact Centre in 2023?

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Today customers want to be able to reach companies quickly and have their problems solved right away, on whichever channel they most prefer – whether that[…]

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OneSPARKS – Pobl’s vision for a digital future

OneSPARKS – Pobl’s vision for a digital future

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Featuring important topics from industry leaders and experts in their fields.

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Connect4Teams – how Microsoft Direct Routing can benefit your business

Connect4Teams – how Microsoft Direct Routing can benefit your business

Onecom , , ,

Currently Microsoft Teams stands as one of the fastest growing Microsoft applications of all time, boasting more than 145 million daily users worldwide[…]

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Omnichannel vs multichannel – which supports a better customer experience?

Omnichannel vs multichannel – which supports a better customer experience?

Onecom , , ,

Today’s customers expect to be able to engage with your company across multiple platforms, whether that be live chat, phone, social media, WhatsApp or[…]

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How AI can improve contact centre efficiency

How AI can improve contact centre efficiency

Onecom , ,

While many businesses are moving to cloud-based contact centre solutions, most are not yet taking advantage of Artificial Intelligence (AI).

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