Onecom Blog Archive | Contact Centre (7)

How You Can Reduce Call Handling Times Without Compromising on Service

Colin Campbell 22nd August 2017 Contact Centre

Get it right first time with Semafone & Onecom Security vs Service: Do You Have to Choose? When you’re running a contact centre, it can be a challenge to[…]

13 Ways to Boost Your Contact Centre Productivity

Nick Beardsley 24th July 2017 Workforce Management, Customer Service, Workforce Optimisation, Contact Centre, Operational Efficiency

Tips for making your SME contact centre agents more efficient and your customers happier All too often, you have only one chance to make a lasting[…]

Onecom help enhance customer service and improve employee communications at Scania (GB) with award-winning Cloud Unified Communications solution

Onecom 29th December 2016 Awards, Business Communications, Unified Communications, Contact Centre, Security

It is one year on since Scania (Great Britain) Limited appointed Onecom to transform their communications infrastructure, including the provision of a[…]

Laithwaite’s invest in a new Cloud Contact Centre and Communications solution from Onecom

Nick Beardsley 20th December 2016 Business Communications, Unified Communications, Contact Centre, Security

Laithwaite’s Wine, the UKs leading direct to consumer wine merchant has made a multi-million-pound investment in a new cloud-based Contact Centre and[…]