Category Archive
Below you'll find a list of all posts that have been categorized as “contact centre”
The effects of COVID-19 lockdown have created an unprecedented crisis for many customer-facing operations in recent months, who have struggled to maintain[…]
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Cloud contact centre solutions are evolving. They've had to adapt to our new ways of communicating, offering an omnichannel approach that allows customers[…]
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Recently, for the first time ever, the Call & Contact Centre Expo launched virtually, and as always Onecom was on-hand to present the latest in[…]
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At a time when customer experience is more important than ever, some organisations are struggling to implement an overarching strategy that is consistent[…]
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If you’re looking to improve your customer experience, skills-based routing is a must-have in your contact centre − but the concept has changed in recent[…]
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gami¦fi|ca¦tion the application of typical elements of game playing (e.g. point scoring, competition with others, rules of play) to other areas of[…]
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