Category Archive
Below you'll find a list of all posts that have been categorized as “customer experience”
As the holiday season fast approaches, retailers must prepare for shifting customer behaviours that have been influenced by economic uncertainties and[…]
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New rules of contact centre customer service
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As Five9’s EMEA partner of the year, Onecom would like to extend our congratulations to Five9 for being positioned as a Leader in the 2023 Gartner Magic[…]
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Today’s customers expect to be able to engage with your company across multiple platforms, whether that be live chat, phone, social media, WhatsApp or[…]
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Employee experience and customer experience have both changed rapidly over the last few years and are more intertwined than ever before.
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Customers today will often engage with your business across several different channels – from your website to social media across both desktop and mobile[…]
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