Category Archive

Employee experience and customer experience have both changed rapidly over the last few years and are more intertwined than ever before.

Customers today will often engage with your business across several different channels – from your website to social media across both desktop and mobile[…]

OneSPARKS final episode this year! Episode 6 of series 1 draws to a close for 2021. Experts Oli Caudwell, Strategic Acquisitions Manager at Onecom, and[…]

Housing Associations are under constant pressure to deliver for their tenants and keep costs down, and traditional ways of working and storing information[…]

When it comes to contact centres, the customer experience is paramount. Customer loyalty is key to a business, and communication with human agents at a[…]

Cloud contact centre solutions are evolving. They've had to adapt to our new ways of communicating, offering an omnichannel approach that allows customers[…]