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Category Archive

Below you'll find a list of all posts that have been categorized as “customer experience

Omnichannel vs multichannel – which supports a better customer experience?

Omnichannel vs multichannel – which supports a better customer experience?

Onecom , , ,

Today’s customers expect to be able to engage with your company across multiple platforms, whether that be live chat, phone, social media, WhatsApp or[…]

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How Experience Communications as a Service (XCaaS) can improve customer service

How Experience Communications as a Service (XCaaS) can improve customer service

Onecom , , , ,

Employee experience and customer experience have both changed rapidly over the last few years and are more intertwined than ever before.

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5 ways to improve your omnichannel customer experience

5 ways to improve your omnichannel customer experience

Onecom , , , , ,

Customers today will often engage with your business across several different channels – from your website to social media across both desktop and mobile[…]

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OneSPARKS Podcast Episode 6: How  Experience Communications as a Service can Improve your Strategy

OneSPARKS Podcast Episode 6: How  Experience Communications as a Service can Improve your Strategy

Onecom , , ,

OneSPARKS final episode this year! Episode 6 of series 1 draws to a close for 2021. Experts Oli Caudwell, Strategic Acquisitions Manager at Onecom, and[…]

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How Housing Associations can improve the tenant experience with cloud technology

How Housing Associations can improve the tenant experience with cloud technology

Onecom , , , , ,

Housing Associations are under constant pressure to deliver for their tenants and keep costs down, and traditional ways of working and storing information[…]

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Keeping it Human: AI in Contact Centres

Keeping it Human: AI in Contact Centres

Onecom ,

When it comes to contact centres, the customer experience is paramount. Customer loyalty is key to a business, and communication with human agents at a[…]

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