Category Archive
Below you'll find a list of all posts that have been categorized as “customer experience”
Recently, for the first time ever, the Call & Contact Centre Expo launched virtually, and as always Onecom was on-hand to present the latest in[…]
Read More
At a time when customer experience is more important than ever, some organisations are struggling to implement an overarching strategy that is consistent[…]
Read More
Positive customer experiences (CX) have a resounding effect, turning happy customers into loyal ones. By putting the customer experience at the heart of[…]
Read More
The 12th of August 2020 marked the day the UK officially returned to recession, as the impact of the coronavirus pandemic is felt by a wide range of[…]
Read More
A basic definition of customer experience analytics is: The discovery, collection, and analysis of customer data to help you make informed, intelligence[…]
Read More