<img alt="" src="https://secure.cope0hear.com/215242.png" style="display:none;">

Category Archive

Below you'll find a list of all posts that have been categorized as “customer experience

New Resource: How AI & the Cloud Can Advance Your Contact Centre Ebook

New Resource: How AI & the Cloud Can Advance Your Contact Centre Ebook

Onecom , ,

Cloud contact centre solutions are evolving. They've had to adapt to our new ways of communicating, offering an omnichannel approach that allows customers[…]

Read More
Virtual Call & Contact Centre Expo Recap: Building an Agile CX and AI Strategy

Virtual Call & Contact Centre Expo Recap: Building an Agile CX and AI Strategy

Onecom , , ,

Recently, for the first time ever, the Call & Contact Centre Expo launched virtually, and as always Onecom was on-hand to present the latest in[…]

Read More
New Webinar: A Practical Guide to Building an Agile CX & AI Strategy

New Webinar: A Practical Guide to Building an Agile CX & AI Strategy

Onecom , , ,

At a time when customer experience is more important than ever, some organisations are struggling to implement an overarching strategy that is consistent[…]

Read More
Omnichannel Contact Centres: The Key to Outstanding Customer Experiences

Omnichannel Contact Centres: The Key to Outstanding Customer Experiences

Onecom

Positive customer experiences (CX) have a resounding effect, turning happy customers into loyal ones. By putting the customer experience at the heart of[…]

Read More
How to Create Consumer Loyalty in the Banking Sector

How to Create Consumer Loyalty in the Banking Sector

Onecom , ,

The 12th of August 2020 marked the day the UK officially returned to recession, as the impact of the coronavirus pandemic is felt by a wide range of[…]

Read More
How to Use Customer Experience Analytics to Drive Business Growth

How to Use Customer Experience Analytics to Drive Business Growth

Colin Campbell

A basic definition of customer experience analytics is: The discovery, collection, and analysis of customer data to help you make informed, intelligence[…]

Read More