Category Archive
Below you'll find a list of all posts that have been categorized as “customer experience”
OneSPARKS final episode this year! Episode 6 of series 1 draws to a close for 2021. Experts Oli Caudwell, Strategic Acquisitions Manager at Onecom, and[…]
Read More
Housing Associations are under constant pressure to deliver for their tenants and keep costs down, and traditional ways of working and storing information[…]
Read More
When it comes to contact centres, the customer experience is paramount. Customer loyalty is key to a business, and communication with human agents at a[…]
Read More
Cloud contact centre solutions are evolving. They've had to adapt to our new ways of communicating, offering an omnichannel approach that allows customers[…]
Read More
Recently, for the first time ever, the Call & Contact Centre Expo launched virtually, and as always Onecom was on-hand to present the latest in[…]
Read More
At a time when customer experience is more important than ever, some organisations are struggling to implement an overarching strategy that is consistent[…]
Read More